Note: The job is a remote job and is open to candidates in USA. Ryder System, Inc. is seeking a Senior Manager of Application Development & Support to provide technical leadership for application development, support, and intelligent automation initiatives. The role leads technology teams, manages platform strategy and governance across UiPath, ServiceNow, Microsoft Power Automate, and AI technologies, and aligns scalable solutions with business objectives.
Responsibilities
- **Team Leadership:** Lead and mentor a team of high-performing software engineers, Technical leads, and platform architects
- **Platform Strategy:** Own the roadmap, strategy, standards, operating model, and adoption plan for UiPath, ServiceNow, Microsoft Power Automate, Copilot Studio and AI integrations
- **Technical Strategy:** Drive the architectural vision, tech stack evolution, and code quality standards for core applications to build secure, scalable, and stable automation architectures across cloud and on-premises systems
- **AI Integration:** Embed generative and traditional AI tools into workflows to boost system smarts
- **Governance & Standards:** Establish governance for automation development, best practices for code quality, access controls, reusable components, auditability, monitoring, exception handling, secure AI usage, code management (branch management, code reviews, AI token consumption, upgrades, general up-keep, etc.) and maintenance across all tools while adhering to Ryder Governance and Security policies
- **Stakeholder Management:** Work with business leaders to identify and manage the automation opportunity pipeline, prioritize demand based on business value, complexity, risk, and reuse potential, and report realized benefits such as productivity gains, cycle-time reduction, cost avoidance, and quality improvement
- Partner with business leadership to drive innovation of capabilities by understanding business needs and evolving technologies and participate as integral member of IT Technology Delivery Management Team responsible for defining and implementing technology strategies, capital plans and roadmaps
- Provide technical leadership to team of developers to make appropriate technical decisions that will meet business needs and set team priorities based on tactical and strategic objectives, creating focus on main goals while eliminating roadblocks
- Define, implement and promote processes, best practices and standards for application development and deployment including service-oriented architecture, reusable code, web usability, look & feel branding and security controls, following Agile Methodologies and Lean Six Sigma
- Work closely with other departments within the IT organization to understand business demands and identify appropriate opportunities for solutions and continued innovation of technical capabilities aligning with business needs
- Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
- Manage all aspects of management tasks for team from prioritization of work, career development, and training needs
- Manage all aspects of application development and support. Accountable for application performance/stability, end-to-end transactional flows, root cause analysis and corrective actions for any outages
- Performs other duties as assigned
Skills
- 8+ years in IT or software engineering, with 3+ years managing technical teams
- Deep knowledge of UiPath orchestrator, robots, and advanced automation workflows
- Expertise in ServiceNow workflow engines, integration hub
- Strong background in Power Automate cloud flows, desktop flows, and Dataverse
- Hands-on experience with AI builders, machine learning models, and cognitive services
- Proactive technical debt management as well as a Strong grasp of Agile delivery and DevOps practices for automation (CI/CD)
- Software Development and Delivery following Agile Methodologies required
- Bachelor's degree required or equivalent
- Nine (9) years or more technical experience in progressive accomplishments in implementing technology enabled solutions to complex business problems required
- Five (5) years or more experience managing IT teams involved in development, production support and maintenance of software systems required
- Travel 0 - 10%
Benefits
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
- For all Full-time positions only: comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
- For all Full-time positions only: paid time off for vacation, illness, bereavement, family and parental leave.
- For all Full-time positions only: a tax-advantaged 401(k) retirement savings plan.
Company Overview
Company H1B Sponsorship