Note: The job is a remote job and is open to candidates in USA. Finastra is a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. They are seeking a Senior Manager, Account Management to lead a team focused on retaining and expanding customer relationships across their Retail Lending portfolio.
Responsibilities
- Lead, coach, and develop a high-performing team of Account Managers
- Drive customer retention, account growth, and expansion strategies across a portfolio of financial institution clients
- Build and maintain trusted relationships with executive and C-suite stakeholders
- Support strategic account planning, forecasting, and business reviews
- Partner with Product teams to advocate for customer needs and provide market feedback
- Act as an escalation point for strategic customer engagements and complex issues
- Foster a culture of accountability, collaboration, and continuous development
- Align team priorities and resources to achieve business objectives and customer success outcomes
- Serve as a key leader within the Lending organization, helping shape customer growth strategies across the region
Skills
- Experience leading sales, account management, customer success, relationship management, or similar customer-facing teams
- Proven success managing strategic customer portfolios and driving retention and growth
- Banking, FinTech, lending, or broader financial services industry experience
- Ability to build credibility and influence executive and C-suite stakeholders
- Strong leadership, coaching, mentoring, and talent development skills
- Experience leading experienced professionals in a fast-paced, customer-focused environment
- Strong cross-functional collaboration and organizational influence skills
- Ability to balance customer needs, team priorities, and business objectives
- Retail lending experience is preferred
- Experience with loan origination platforms, lending technology, or enterprise account management organizations serving financial institutions is a plus
Benefits
- Unlimited vacation, subject to local regulations and business priorities
- Hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave
- Paid time off for voting, bereavement, and sick leave
- Access confidential one-to-one support through our Employee Assistance Program
- Connect with our network of Wellbeing Champions and Gather Groups
- Take part in monthly events and initiatives designed to help you thrive—inside and outside of work
- Medical, life and disability insurance
- Retirement plans
- Lifestyle, and other benefits.*
- Paid time off for volunteering and donation-matching opportunities to support causes that matter to you
- Inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra
- Access online learning and accredited courses through our Skills & Career Navigator tool
- Take part in our global recognition program, Finastra Celebrates
- Share your voice through regular employee surveys that help shape our culture and ways of working
- *Specific benefits may vary by location
Company Overview