Note: The job is a remote job and is open to candidates in USA. UST is a technology company that delivers technology-driven solutions and transformative experiences for clients and partners. The Senior Mainframe Operations role provides advanced operational support, technical guidance, and mentorship within mainframe environments, including production monitoring, incident leadership, troubleshooting, and operational improvement.
Responsibilities
- Lead monitoring and control of mainframe production environments
- Perform advanced operational tasks, including complex job recovery, system coordination, and troubleshooting
- Serve as the primary escalation point for incidents, outages, and operational exceptions
- Guide, coach, and mentor Junior Mainframe Operations Resources during training and on the job activities
- Coordinate with system programmers, application teams, and infrastructure teams during incidents and changes
- Support change management, releases, maintenance windows, and disaster recovery activities
- Review and improve runbooks, procedures, and operational documentation
Skills
- 4–5 years of experience supporting mainframe production operations
- Proven ability to ensure system stability, availability, and compliance with operational and security standards
- Demonstrated leadership during high‑severity incidents, including coordination, escalation, and resolution
- Experience mentoring junior resources and providing technical guidance to support team effectiveness
- Strong focus on operational excellence, knowledge sharing, and continuous improvement of support processes
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year.
- Full-time, regular employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- Full-time, regular employees receive 10 paid holidays.
- Full-time, regular employees are eligible for paid bereavement leave and jury duty.
- Full-time, regular employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
- Full-time, regular employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
- Full-time, regular employees receive Company-paid basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits for employees only.
- Regular employees may purchase additional voluntary short-term disability benefits.
- Regular employees may participate in a Health Savings Account (HSA).
- Regular employees may participate in a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matching.
- Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Company Overview
Company H1B Sponsorship