Note: The job is a remote job and is open to candidates in USA. KONE is a global provider of elevators, escalators, automatic building doors, and related maintenance and modernization solutions. The Senior Leader, Key Account Development will manage complex, high-value accounts while coaching key account teams, driving retention and growth, and ensuring contract performance and customer outcomes. The role also leads executive customer engagement, account analysis, and cross-functional collaboration.
Responsibilities
- As our Sr Leader, Key Account Development, you will successfully act as a player-coach leadership model, directly managing complex, high‑value accounts while providing guidance, coaching, and oversight to ensure consistent execution, best practices, and customer outcomes across the key account portfolio. The role drives account retention, growth, asset planning, and contract performance while supporting capability development and alignment across teams supporting similar customers. Lastly, you will be responsible for leading Core & Managed Key Account teams, including coaching, performance feedback, and account oversight
- Serve as the primary contact for key accounts, overseeing customer satisfaction, retention, contract compliance, and business growth
- Present performance results, business recommendations, and account strategies to executive customers and internal leadership
- Analyze account performance, financial metrics, and market trends to identify risks, opportunities, and corrective actions
- Coach and mentor sales team members on account planning, customer engagement, opportunity management, and solution-based selling
- Lead cross-functional collaboration to standardize account management practices, improve execution consistency, and strengthen customer relationships
Skills
- You will bring 7+ years of progressive and successful experience in account management, service operations, or sales within the elevator or related industrial services industry to KONE
- You will use the knowledge gained through your bachelor's degree or equivalent experience (minimum 10 years) in service sales, service operations, or technical account management roles
- Demonstrated experience managing large, complex, multi site or national accounts
- Proven experience acting in a lead, mentor, or informal people leadership role (e.g., training, coaching, managing performance)
- Experience influencing cross functional teams without direct authority
- Prior experience leading national or enterprise customers
- Experience supporting or guiding multiple account managers or project managers
- Exposure to multi business line portfolio management
- Formal training in solution-based selling, account management, project management, or leadership development
Benefits
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
- KONE Annual Bonus plan at 25% Target Incentive (70/30) based on achievement of company goals and individual goals.
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