Note: The job is a remote job and is open to candidates in USA. Zscaler is an AI-forward cybersecurity company that provides a cloud-native Zero Trust Exchange platform to protect users, devices, and applications. The company is seeking a Senior IT Security Operations Engineer to support and optimize security platforms, tune policies, monitor alerts, manage cloud security posture, and strengthen DevSecOps operations.
Responsibilities
- Provide day-to-day operational support, configuration, policy tuning, and platform health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security
- Configure and maintain zero trust policies covering user-to-application access, posture checking, SSL/TLS inspection, content filtering, and access control
- Deploy and tune Cloud Security Posture Management (CSPM) and Data Security Posture Management (DSPM) policies, collaborating with environment owners on remediation
- Utilize ZDX to monitor application and user experience issues, correlating findings with network and security telemetry to identify root causes
- Support DLP policy tuning, alert triage, SOP documentation, and on-call incident response while helping automate repetitive workflows
Skills
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- U.S. Citizenship required due to specific customer security requirements
- 5+ years of experience in IT security operations, network security, or a related technical domain
- Hands-on experience administering Zscaler ZIA and/or ZPA security platforms
- Working knowledge of zero trust concepts, including identity verification, role-based access control, network segmentation, and posture checking
- Practical understanding of cloud architecture (AWS, Azure, GCP), OS fundamentals (Windows, macOS, Linux), networking concepts, and authentication protocols
- Hands-on configuration experience with SSL/TLS inspection, DLP, SIEM integration, log streaming (NSS), and EDR platforms such as CrowdStrike Falcon
- Strong network troubleshooting skills utilizing tools like tcpdump, Wireshark, ping, and traceroute/MTR alongside familiarity with DevSecOps workflows
- Active technical certifications such as Zscaler ZCCA/ZCCP, CrowdStrike CCFA/CCFR, Security+, or CISSP
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Company Overview