Note: The job is a remote job and is open to candidates in USA. Paramount Residential Mortgage Group Inc. (PRMG Inc.) is a mortgage company seeking an Account Manager to provide excellent customer service and manage relationships with its correspondent and wholesale broker community. The role supports mortgage loan production and processing by maintaining broker relationships, managing loan pipelines, responding to inquiries, and completing required loan documentation and underwriting-related tasks.
Responsibilities
- Develops and maintains an already established relationship with correspondent or wholesale broker through communication and follow through
- Identify and maintain daily contact with sources of mortgage loan production (correspondents and brokers) to ensure smooth flow of loan applications through the loan process
- Answer client questions and respond to loan status, underwriting, processing and funding flow inquiries
- Develop and maintain relationships with assigned customers
- Generate mortgage loan business for PRMG by utilizing creativity and independence to manage current account relationships as wells as developing new business
- Maintain and manage branch pipeline through reporting
- Provide customer service to sales account executives assisting with internal file flow
- Order tax transcripts or W2 transcripts for all borrowers, as applicable per loan program
- Order SSA validation, as applicable per underwriting conditions
- Order FHA case number assignment, as applicable
- Pull LDP/GSA on all loan participants
- Order Mortgage Insurance with sufficient coverage, as applicable per loan program of note date on all borrowers
- Upload the appraisal and proof of appraisal delivery from ValuTrac into FT360 and notify the underwriter the appraisal is ready for review
- Request change of circumstance from the disclosure department when applicable
- Review and sign off all designated Level I account manager conditions in FT360
Skills
- One year minimum mortgage operations experience
- Experience working in a fast paced team environment
- Strong interpersonal communication and business relationship skills
- Detail oriented with strong organizational and follow-through skills
- Excellent analytical, written and verbal communication skills
- Technologically proficient in MS Windows software
- Proven negotiating skills and forecasting capabilities
- High school diploma (or equivalent) required
- College degree or equivalent work experience preferred
Benefits
- Medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), and a Flexible Spending Account (FSA) for full-time employees and their dependents, based on benefits eligibility, elections, and employee premiums.
- Eligible to enroll in company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month upon hire.
- Eligible to enroll in the 401(k) program on the first of the following month after completing 60 days.
- Eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position.
- Personal growth and future career advancement.
- Remote Account Manager role.
Company Overview