Note: The job is a remote job and is open to candidates in USA. Tines is an intelligent workflow platform company that applies AI, automation, and integrations to help organizations drive business results. The Senior IT Operations Technician will provide expert operational support, manage enterprise platforms including Microsoft 365 GCC High, resolve complex issues, mentor the IT Operations team, and lead process improvements and automation across a global organization.
Responsibilities
- Provide expert IT Operations support to employees across a globally distributed organization
- Take charge of complex operational issues. Investigate these issues and find resolutions. You will need to consider the employee experience, security, reliability, and business impact
- Mentor and coach other members of the IT Operations team. Help them troubleshoot and examine root causes. Assist with documentation and making operational decisions
- Support employees and IT services in our federal environment. This includes administering Microsoft 365 Government Community Cloud High (GCC High). You will also troubleshoot issues and create support documentation
- Partner with Security and other teams to support the operational, security, and compliance requirements of our federal environment
- Lead root-cause analysis for recurring or high-impact operational issues and turn findings into scalable technical or process improvements
- Surface operational risks, recurring issues, and improvement opportunities to IT executive team
Skills
- 8-12 years of IT Operations experience, or equivalent experience demonstrating senior-level technical breadth, judgment, and ownership
- Advanced administration experience with several enterprise platforms, such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, an identity provider, or a mobile device management platform
- Enterprise Microsoft 365 administration experience
- Experience leading root-cause analysis and implementing scalable technical or process improvements
- Experience acting as a technical escalation point and mentoring or coaching other IT professionals
- Strong judgment when balancing employee experience, security, reliability, speed, and business impact
- Having an automation mindset is essential
- You need to identify the right opportunities for automation
- It's also important to think about security, reliability, scalability, and maintainability
- This is a remote US role open to candidates in the Pacific Time Zone, as this role will provide broader coverage for employees across US time zones and improve working overlap with colleagues in Australia
- Applicants for this opportunity must be authorized to work for any employer in the U.S
- Experience with GCC High or another regulated government cloud environment is preferred
Benefits
- Equity
- Remote US role open to candidates in the Pacific Time Zone
Company Overview