Note: The job is a remote job and is open to candidates in USA. Oxford Road is a podcast advertising agency that connects brands and creators through strategy and technology. The Senior IT Administrator will build and own the company’s internal IT function, overseeing infrastructure, endpoints, identity and access management, SaaS platforms, security, compliance, vendors, and IT service delivery while managing the IT Support Specialist.
Responsibilities
- Administer and maintain Oxford Road's core IT infrastructure: network, servers, cloud environments, and business-critical systems
- Manage and optimize SaaS platform health across the organization, including Salesforce, Qlik, Tableau, and other assigned tools
- Own system monitoring, alerting, and incident response: ensure uptime, performance, and rapid resolution of infrastructure issues
- Develop and maintain documentation: runbooks, system inventories, configuration records, and process guides that did not previously exist
- Own the full endpoint lifecycle: provisioning, configuration, patching, and decommissioning of all company devices (Mac, PC, mobile)
- Manage device management platforms (MDM/EMM) to enforce security policies and maintain compliance across all endpoints
- Ensure all endpoints are current on OS and application patches with no critical vulnerabilities outstanding
- Own user provisioning and offboarding: create, modify, and remove accounts across all platforms in accordance with HR-initiated requests
- Administer SSO, MFA, and directory services to enforce least-privilege access and reduce identity risk
- Conduct periodic access reviews and remediate any access anomalies or policy violations
- Own Oxford Road's IT security posture: implement and enforce security policies, manage endpoint protection, and monitor for threats
- Ensure compliance with applicable security frameworks and data protection requirements, including internationally located employees
- Lead incident response for security events: contain, investigate, remediate, and document
- Conduct regular security audits and vulnerability assessments; report findings and remediation status to EVP, Operations
- Own third-party security risk: conduct vendor security reviews prior to procurement, review vendor DPAs and security exhibits, maintain the subprocessor inventory, and collect and review vendor SOC 2 reports and bridge letters; lead annual reassessment of critical vendors
- Own the client-facing security response function: complete security questionnaires (SIG, custom), manage DPA and MSA security schedules, and maintain the answer library behind them; partners with Legal and Business Development, who own commercial terms
- Own the escalation path from the IT Support Specialist: resolve issues that require senior technical judgment, security expertise, or infrastructure access
- Set and maintain service standards for the IT Support Specialist, ensuring end-user issues are resolved within defined SLAs
- Provide direct support for executive-level and high-priority issues requiring immediate senior attention
- Manage the IT Support Specialist: provide clear direction, ongoing feedback, and performance oversight
- Develop the IT Support Specialist's technical skills and support their growth within the function
- Build the team structure and operating model as the IT function matures and headcount grows
- Manage relationships with technology vendors, service providers, and software licensors
- Own IT asset inventory: maintain accurate records of all hardware and software assets across the organization
- Evaluate and recommend new tools, vendors, or infrastructure changes to improve reliability, security, or cost efficiency
Skills
- 5 or more years of experience in IT systems administration, endpoint management, or a related technical function
- Demonstrated experience managing or mentoring junior IT staff
- Hands-on experience with MDM/EMM platforms (e.g., Jamf, Intune, or equivalent)
- Proficiency in identity and access management tools: SSO, MFA, directory services (e.g., Okta, Azure AD, Google Workspace)
- Experience administering SaaS platforms in a business environment, with direct familiarity with Salesforce, Qlik, and Tableau preferred
- Working knowledge of IT security frameworks, endpoint protection, and incident response practices
- Experience building documentation and operational processes in environments where formal IT infrastructure is being established or rebuilt
- Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical stakeholders
Benefits
- Hybrid work arrangement
Company Overview
Company H1B Sponsorship