Note: The job is a remote job and is open to candidates in USA. Oxford Road is the world’s largest podcast advertising agency, and they are seeking a Senior IT Administrator to build and manage their internal IT function. This role will oversee all aspects of IT administration, including infrastructure, security, and endpoint management, while leading the IT Support Specialist and ensuring compliance with security standards.
Responsibilities
- Owns Oxford Road's internal IT function end-to-end: infrastructure, endpoints, systems administration, security posture, and IT service delivery
- Manages the IT Support Specialist: responsible for performance oversight, day-to-day direction, and development of that role as the function grows
- Owns the transition from outsourced IT management to an in-house function: inheriting existing systems, auditing current state, and establishing documented processes and runbooks where none exist
- Owns endpoint management across the organization: device provisioning, configuration, patching, and lifecycle management for all company hardware
- Owns identity and access management: user provisioning, offboarding, SSO, MFA enforcement, and access control across all platforms
- Owns core SaaS platform administration: including Salesforce, Qlik, Tableau, and other business-critical tools as assigned
- Owns IT security posture: implementing and enforcing security policies, monitoring for threats, and ensuring compliance with applicable standards
- Owns third-party security risk: vendor security review prior to procurement, vendor DPA and security exhibit review, subprocessor inventory, collection and review of vendor SOC 2 reports and bridge letters, and annual reassessment of critical vendors
- Owns the client-facing security response function: security questionnaires (SIG, custom), DPA and MSA security schedules, and the maintained answer library behind them, in partnership with Legal and Business Development on commercial terms
- Administer and maintain Oxford Road's core IT infrastructure: network, servers, cloud environments, and business-critical systems
- Manage and optimize SaaS platform health across the organization, including Salesforce, Qlik, Tableau, and other assigned tools
- Own system monitoring, alerting, and incident response: ensure uptime, performance, and rapid resolution of infrastructure issues
- Develop and maintain documentation: runbooks, system inventories, configuration records, and process guides that did not previously exist
- Own the full endpoint lifecycle: provisioning, configuration, patching, and decommissioning of all company devices (Mac, PC, mobile)
- Manage device management platforms (MDM/EMM) to enforce security policies and maintain compliance across all endpoints
- Ensure all endpoints are current on OS and application patches with no critical vulnerabilities outstanding
- Own user provisioning and offboarding: create, modify, and remove accounts across all platforms in accordance with HR-initiated requests
- Administer SSO, MFA, and directory services to enforce least-privilege access and reduce identity risk
- Conduct periodic access reviews and remediate any access anomalies or policy violations
- Own Oxford Road's IT security posture: implement and enforce security policies, manage endpoint protection, and monitor for threats
- Ensure compliance with applicable security frameworks and data protection requirements, including internationally located employees
- Lead incident response for security events: contain, investigate, remediate, and document
- Conduct regular security audits and vulnerability assessments; report findings and remediation status to EVP, Operations
- Own third-party security risk: conduct vendor security reviews prior to procurement, review vendor DPAs and security exhibits, maintain the subprocessor inventory, and collect and review vendor SOC 2 reports and bridge letters; lead annual reassessment of critical vendors
- Own the client-facing security response function: complete security questionnaires (SIG, custom), manage DPA and MSA security schedules, and maintain the answer library behind them; partners with Legal and Business Development, who own commercial terms
- Own the escalation path from the IT Support Specialist: resolve issues that require senior technical judgment, security expertise, or infrastructure access
- Set and maintain service standards for the IT Support Specialist, ensuring end-user issues are resolved within defined SLAs
- Provide direct support for executive-level and high-priority issues requiring immediate senior attention
- Manage the IT Support Specialist: provide clear direction, ongoing feedback, and performance oversight
- Develop the IT Support Specialist's technical skills and support their growth within the function
- Build the team structure and operating model as the IT function matures and headcount grows
- Manage relationships with technology vendors, service providers, and software licensors
- Own IT asset inventory: maintain accurate records of all hardware and software assets across the organization
- Evaluate and recommend new tools, vendors, or infrastructure changes to improve reliability, security, or cost efficiency
- Weekly: IT support queue review with IT Support Specialist; infrastructure and endpoint health check; active incident and ticket status review
- Monthly: Security posture review; system and endpoint patch compliance report; access review and anomaly remediation; vendor and license review
- Quarterly: Infrastructure health and capacity review; IT roadmap and project status update to EVP, Operations; IT Support Specialist performance review
Skills
- 5 or more years of experience in IT systems administration, endpoint management, or a related technical function
- Demonstrated experience managing or mentoring junior IT staff
- Hands-on experience with MDM/EMM platforms (e.g., Jamf, Intune, or equivalent)
- Proficiency in identity and access management tools: SSO, MFA, directory services (e.g., Okta, Azure AD, Google Workspace)
- Working knowledge of IT security frameworks, endpoint protection, and incident response practices
- Experience building documentation and operational processes in environments where formal IT infrastructure is being established or rebuilt
- Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical stakeholders
- Experience administering SaaS platforms in a business environment, with direct familiarity with Salesforce, Qlik, and Tableau preferred
Company Overview
Company H1B Sponsorship