Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Senior Information Security Engineer will design, implement, administer, and optimize Imprivata EAM solutions supporting secure authentication workflows across clinical and enterprise environments. The role also integrates authentication technologies, ensures security and regulatory compliance, troubleshoots escalated issues, maintains service availability, and improves operational processes.
Responsibilities
- Lead the administration and lifecycle management of Imprivata EAM platform
- Configure, and maintain authentication workflows including Single sign-on (SSO), Badge tap / Tap n Go, FIDO2 security key workflows
- Multi-factor authentication (MFA); Electronic prescribing of controlled substances (EPCS); Fast user switching
- Maintain system stability through proactive performance monitoring, patching, upgrades, and capacity planning
- Manage full upgrade lifecycle for Imprivata appliances, agents, and components, including planning, testing, deployment, validation, and rollback strategies
- Integrate Imprivata solutions with clinical and enterprise applications such as EHRs (Epic), virtual desktops (Citrix/VMware Horizon), Active Directory, MFA tokens, and identity providers
- Deploy and optimize endpoint agents, authentication devices, badge readers, FIDO compliant hardware keys, and API-driven integrations
- Create and maintain application profiles, SSO configurations, workflows, identity policies, and Tap n Go device mappings
- Ensure compliance with regulatory requirements such as HIPAA, EPCS, HITRUST, and internal security policies
- Implement secure identity and authentication controls across the healthcare and workforce ecosystem
- Collaborate with Security and Compliance teams for audits, risk assessments, and access reviews
- Serve as Tier 2 expert for escalations related to authentication, SSO, MFA, badge access, FIDO key workflows, or clinical workflow issues
- Conduct root-cause analysis, resolve complex issues, and implement long-term remediation
- Engage Imprivata technical support and vendors when needed to resolve escalated issues
- Ensure 24x7 availability and stability of services
- Develop and maintain KB articles, documentation for system configurations, deployment procedures, upgrade runbooks, and operational standards
- Identify opportunities for workflow enhancements, automation, and optimization of authentication pathways
- Mentor, train and transfer knowledge to junior engineers, analysts and support staff
Skills
- 8+ years of experience with Information Technology delivery or support experience in a large, complex environment, or in a healthcare organization
- 3+ years of proven experience with Imprivata EAM in an enterprise or healthcare environment
- 3+ years of experience with Tap n Go badge workflows and FIDO2 based authentication
- 3+ years of experience managing agent and appliance upgrade cycles, including planning, testing, and deployment
- 3+ years of experience with ITIL processes, change management, and large-scale enterprise support
- Advanced level of understanding in troubleshooting and root cause diagnosis skills
- Advanced level of understanding of Clinical workflows
- Intermediate level of knowledge analyzing and resolving complex access and authentication issues
- Ability to support on-call rotations and respond to incidents when required, provide off-business hours support as needed
- Hands on experience with:
- Windows Server, Active Directory, Group Policy/Ivanti EM
- Citrix / VMware Horizon virtual desktop environments
- MFA technologies, certificate services, badge authentication, and FIDO security keys
- Identity access management (IAM), SSO, and MFA principles
- Excellent communication and collaboration skills, and ability to work with customers and peers in multiple time zones or regions
- 5+ years of experience supporting Imprivata and healthcare applications and customers
- Imprivata certifications (e.g., Imprivata Certified Engineer)
- Experience supporting EHR systems (Epic Hyperspace, Epic Slingshot)
- PowerShell or other scripting experience for automation
- Knowledge of Cloud, Networking, Database and Virtual Infrastructure concepts
- Information security or IAM background and related certifications
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview
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