Note: The job is a remote job and is open to candidates in USA. Trapeze Software Group Inc. provides Enterprise Asset Management software solutions for the transit industry. The Senior Implementation Consultant will support customers through the implementation of Trapeze EAM products by analyzing business requirements, developing project documentation, coordinating delivery, providing training and consulting, and traveling to customer sites.
Responsibilities
- Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers
- Analyzing customers’ business requirements and objectives to develop business processes to meet their needs
- Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project
- Working with the Project Manager to ensure we deliver within project scope, budget, and timeline
- Working with Product and Development to report product issues and communicate gaps from customer’s perspective
- Perform training, consulting, or other support for customers
- Traveling to customer sites in North America to help improve their operations with Trapeze's products and services
Skills
- Travel is required (up to 50% within North America)
- Experience with integrating EAM systems with other enterprise solutions
- Ability to analyze data and generate actionable insights
- Knowledge of databases, SQL, and scripting languages
- Strong troubleshooting, testing, problem solving and analysis skills
- Ability to understand and write technical documentation
- The ability to use business acumen and consulting skills to develop customers
- Ability to understand and communicate technical information to non-technical audience
- Ability to prioritize, plan, manage and execute to commitments
- Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio
- Strong Business analysis skills
- Experience working in an agile/hybrid/waterfall methodology for software implementation
- Ability to travel up to 50%
- Familiar with Enterprise Asset Management (EAM) software
- Experience in Asset Management, Maintenance and/or the transit industry
- Experience working in a cloud environment
- Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
- Project Risk Identification, mitigation, and resolution
Benefits
- Remote position
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