Note: The job is a remote job and is open to candidates in USA. Built is an AI-powered platform transforming how real estate is financed, developed, and managed. The Senior Implementation Consultant will independently lead complex and strategic client implementations, advise clients on organizational change and platform adoption, develop implementation methodologies, resolve escalations, and improve delivery through data, technology, and AI.
Responsibilities
- Own the largest and most complex client implementations independently — driving success across technical, organizational, and commercial dimensions from kickoff through stabilization
- Serve as a strategic advisor to clients on organizational change, training strategy, and platform adoption; guide clients through transformational implementations with authority and care
- Design and implement standardized methodologies, templates, and playbooks that improve delivery speed and consistency across all implementations in the function
- Lead cross-functional workstreams with Product, Engineering, and Solutions Consulting to solve novel implementation challenges and expand Built's service capabilities
- Serve as an escalation point for high-risk or high-impact projects — diagnosing root causes, driving resolution, and ensuring the client relationship remains intact
- Identify and own key performance metrics for implementation health; use data to drive decisions that optimize efficiency and client satisfaction across the portfolio
- Informally mentor implementation managers — share expertise, provide guidance on complex client situations, and help raise the standard for delivery across the team
- Champion AI and tooling adoption within the implementations function; model how technology accelerates delivery quality and client outcomes
- Leverage AI tools to enhance the productivity, quality, and speed of your work
- Use AI to support drafting, analysis, summarization, and problem-solving across your role
- Identify opportunities to streamline workflows and reduce manual effort through automation and AI
- Apply AI to sharpen decision-making and strengthen strategic insights
- Share effective AI use cases and best practices with your team
Skills
- 4–7 years of experience in SaaS implementation, professional services, or enterprise project delivery, with demonstrated ownership of the most complex client engagements in your portfolio
- Deep expertise in enterprise implementation strategy, change management, and organizational transformation — you've guided clients through hard changes and made them stick
- A strong track record of designing processes or frameworks that measurably improved delivery speed, consistency, or client satisfaction across a team
- The ability to influence senior client stakeholders and navigate complex, politically sensitive organizational dynamics with confidence and professionalism
- Deep familiarity with construction finance and lending workflows — draw management, lien waivers, compliance tracking, loan administration, regulatory requirements — and the ability to credibly advise clients on how Built fits their business
- Experience with enterprise software implementation methodologies and comfort adapting your approach to the complexity and culture of each client environment
- A subject matter expert orientation — you share what you know, hold high standards, and leave the function's methodology better than you found it
- Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs
Benefits
- Equity
- Market-current medical, dental and vision coverage
- An unlimited PTO policy
- Medical, dental & vision insurance
- Uncapped vacation [US ONLY]
- Equity in the form of stock options
- Learning Grant program to support ongoing professional development
- 401k with match and expedited vesting [US ONLY]
Company Overview