Note: The job is a remote job and is open to candidates in USA. Deepgram provides real-time voice AI APIs and production-grade voice agent technology for organizations building voice offerings. The Senior Forward Deployed Engineer will embed with enterprise restaurant customers and partners to lead technical discovery, integrations, customization, deployment, troubleshooting, and optimization of Deepgram’s platform. The role also translates deployment learnings into tools, architectures, playbooks, and product improvements that enable faster and more reliable deployments.
Responsibilities
- Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers
- Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization
- Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between
- Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary
- Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers
- Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building
Skills
- This role is based in New York City or San Francisco, where many of our customers and partners are located
- This role also includes occasional travel to meet with customers, support sales engagements, and participate in key onsite interactions
- • You are hands-on. You write code, read logs, and ship fixes — you don't just coordinate. When a customer has a technical problem, you roll up your sleeves and solve it
- • You operate with extreme ownership and urgency. You treat every customer deployment as if your name is on the product
- • You partner closely with Sales, Product, and Engineering, but you are just as comfortable on a customer's Slack channel walking their team through an API integration
- • Technical depth: You are an excellent software engineer. You are comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. You use AI coding tools to move fast and multiply your output
- • Customer obsession: Deep, personal commitment to your customers' technical success. You take their problems home with you. You are not satisfied until the deployment is bulletproof
- • High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure. You figure things out and move forward. You are excited to get your hands dirty solving gritty technical problems over sexy ones
- • Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders on the customer side. You are calm under pressure and relentlessly reliable
- • Experience with voice AI, speech-to-text, NLP, or conversational AI systems
- • Previous early-stage startup or founder-led environment experience — you thrive in environments where you wear many hats and build from zero
- • Previous experience embedded within a large enterprise customer's product deployment
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