Note: The job is a remote job and is open to candidates in USA. FrogData is a leading provider of software and digital marketing solutions for automotive dealerships. They are seeking a Senior Fixed Operations Account Manager to manage dealership client relationships and drive performance improvements through data analytics and strategic recommendations.
Responsibilities
- Manage and strengthen relationships with an assigned portfolio of dealership clients
- Conduct virtual business reviews using FrogData's performance analytics and reporting tools
- Help dealership leadership identify opportunities to improve profitability, customer retention, operational efficiency, and overall Fixed Operations performance
- Present business insights and recommendations to Service Managers, Fixed Operations Directors, General Managers, and Dealer Principals
- Recommend additional FrogData products and services when they align with the dealership's goals and objectives
- Drive customer retention, satisfaction, and long-term account growth
- Maintain account activity and opportunities within the CRM
- Partner with Customer Success, Implementation, and Sales teams to ensure outstanding client experiences
Skills
- Minimum of five years of retail automotive dealership Fixed Operations experience
- Strong understanding of dealership service operations, Customer Pay business, repair order management, labor sales, technician productivity, and Fixed Operations KPIs
- Outstanding communication and presentation skills
- Ability to analyze business performance and confidently present recommendations to dealership leadership
- Self-motivated with the ability to work independently in a remote environment
- Previous experience as a high-performing Service Advisor with proven sales and customer relationship skills
- Experience with an automotive SaaS, dealership software, CRM, DMS, consulting, or digital marketing company serving automotive retailers
- Experience selling or supporting technology solutions for dealerships
- Familiarity with dealership analytics and performance reporting
Benefits
- Commission on additional product sales
- Fully remote position
- Paid vacation and holidays
- Career growth opportunities with a rapidly growing automotive technology company
Company Overview