Note: The job is a remote job and is open to candidates in USA. TIUM Staffing LLC is seeking a Senior Epic Application Analyst – Willow Ambulatory to support healthcare information systems. The role focuses on the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications for pharmacy operations, including workflow improvement, issue resolution, system upgrades, project coordination, user support, and training.
Responsibilities
- Translates user and department Epic system needs into technical solutions
- Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user user productivity and department service levels
- Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems
- Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems
- Demonstrates and applies information systems theory, processes and methodologies
- Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department
- Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications
- Participates in after-hours technical support by rotating call schedule on a regular basis
- Provides ongoing Epic support to users
- Develops, prioritizes and executes projects according to established schedules and timeframes
- Maintains an effective level of coordination on all assigned projects
- Documents and reports on all plans, priorities and schedules
- Informs Manager of status of all project assignments regularly
- Contributes to the preparation and delivery of training sessions for staff
- Thinks, plans, leads and acts appropriately in tactical settings
- Demonstrates strong communication and interpersonal relationship skills
- Provides effective customer service by being courteous, polite and friendly toward others at
- All times
- Acknowledges customers immediately in order to determine need and help the customer
- Resolve issue or request
Skills
- Epic Certification
- 4 years working directly with Healthcare Information Systems
- Some kind of pharmacy experience
- Strong understanding of ambulatory pharmacy workflows
- Experience with Epic upgrades, system maintenance, and application support
- Knowledge of medication loads, pricing updates, and insurance updates
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication, collaboration, and customer service skills
- Ability to manage multiple priorities and support complex projects
- Associates degree
- Epic Certification required
- Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
- Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
- Previous Epic or other Health Information Systems experience required
- Experience in supporting complex problems
- Experience in assisting other Analysts
- Intermediate to advanced knowledge of Epic application support, development tools and methodologies
- Good analytical skills and technical aptitude
- Good planning and organizational skills
- Good communication, collaboration and customer service skills
- Demonstrated pattern of growth in ability to lead others
- 1. Epic Certification (preferably Willow but would look at others)
- 3. Epic Build Experience (strong preference)
- • Epic Willow Ambulatory certification (preferred) and build experience
- • Experience supporting retail, specialty, or home health pharmacy operations preferred
Benefits
- Remote work arrangement
- Contributes to the preparation and delivery of training sessions for staff
Company Overview