Note: The job is a remote job and is open to candidates in USA. Twilio is a communications technology company building solutions that help businesses create personalized customer experiences. The Senior Engineering Manager will lead the Agent Implementations team within the Conversational Agents Organization, building and operating AI agents that support Twilio’s internal business workflows. The role oversees engineering strategy, system development, cross-functional delivery, team growth, and operational excellence.
Responsibilities
- Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities
- Build and scale systems that power AI agents for Twilio's internal business operations, improving efficiency and automation
- Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions
- Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space
- Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement
- Acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself
Skills
- 5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
- 3+ years of experience directly supervising teams of engineers across different disciplines
- Experience fostering a culture of technical excellence and guiding a team through technical design decisions
- Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback
- Strong customer focus, our feedback loop with customers will be very tight
- Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them
- Passion for emerging technologies and staying up to date on their latest developments
- This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas
- Experience building a product from idea to product market fit (zero to one)
- Experience leading the development of products or features which leverage LLMs
- Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life
Benefits
- Remote-first work
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Equity plan
- Corporate bonus plan
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Supporting their volunteering and donation efforts
Company Overview
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