Note: The job is a remote job and is open to candidates in USA. JLL is a global provider of real estate and investment management services. The company is seeking a Manager, Performance Analytics & AI Development to drive performance excellence through KPI management, business intelligence, and artificial intelligence solutions. This role will develop analytics infrastructure, AI-powered tools, predictive models, and responsible AI practices to improve operational efficiency and decision-making.
Responsibilities
- Design and implement comprehensive KPI frameworks aligned with business objectives and strategic priorities
- Establish performance measurement standards across departments and service lines to ensure consistency and accountability
- Monitor and analyze key performance indicators, identifying trends, anomalies, and opportunities for improvement
- Partner with business leaders to set performance targets, track progress, and develop action plans to address underperformance
- Create executive-level performance dashboards and reports that provide clear, actionable insights
- Conduct regular performance review sessions with stakeholders, translating data findings into strategic recommendations
- Develop methodologies for benchmarking performance against industry standards and competitors
- Build and maintain robust BI infrastructure, including data warehouses, ETL processes, and reporting platforms
- Facilitate the design and development of interactive dashboards, visualizations, and self-service analytics tools that enable data-driven decision-making
- Perform complex data analysis to uncover patterns, correlations, and insights that drive business strategy
- Collaborate with cross-functional teams to understand reporting requirements and translate them into scalable BI solutions
- Ensure data quality, governance, and security across all BI platforms and reporting processes
- Optimize existing BI tools and workflows to improve efficiency, usability, and adoption rates
- Train and support business users in leveraging BI tools effectively to access and interpret data independently
- Identify opportunities to leverage artificial intelligence and machine learning to solve business challenges and automate processes
- Design, prototype, and implement AI-powered solutions that enhance operational efficiency and customer experience
- Collaborate with IT, data science teams, and external vendors to develop and deploy AI applications tailored to JLL's needs
- Evaluate emerging AI technologies and tools, recommending strategic investments that align with business priorities
- Build predictive models and intelligent automation workflows that improve forecasting accuracy and decision speed
- Establish best practices for responsible AI development, including ethics, bias mitigation, and transparency
- Monitor AI solution performance, iterating and refining models based on feedback and changing business requirements
Skills
- 5+ years of progressive experience in Reliability or operations management, performance management, business intelligence, data analytics, or related roles
- 2+ years of hands-on experience with AI/ML tools, techniques, or development projects
- Strong analytical and problem-solving skills with ability to translate complex data into clear business insights
- Excellent communication and presentation abilities, capable of engaging technical and non-technical audiences
- Bachelor's degree in Data Science, Computer Science, Business Analytics, Statistics, Engineering, or related field preferred
- Advanced proficiency in BI platforms such as Power BI, Tableau, Qlik, or similar tools
- Experience in commercial real estate, property management, or professional services industry
- Strong SQL skills and experience working with relational databases (SQL Server, Oracle, PostgreSQL)
- Familiarity with programming languages such as Python, R, or similar for data analysis and AI development
- Experience with machine learning frameworks and libraries (scikit-learn, TensorFlow, PyTorch) and AI platforms
- Knowledge of data warehousing concepts, ETL processes, and data modeling best practices
- Understanding of cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services
- Experience with API integration, automation tools, and workflow orchestration
- Project management skills with proven ability to manage multiple priorities and deliver results on deadline
- Strategic thinking combined with attention to detail and commitment to data accuracy
- Collaborative mindset with ability to work effectively across departments and influence without direct authority
- Curiosity and passion for emerging technologies, particularly in AI and automation
- Change management experience and ability to drive adoption of new tools and processes
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview