Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-powered marketing cloud company that uses artificial intelligence and consumer signals to help marketers acquire, grow, and retain customers. The Senior Engineering Manager will lead the Loyalty product for the Zeta Marketing Platform, owning its technical direction, architecture, roadmap, delivery, and operational reliability. The role also involves building and developing engineering teams, coordinating cross-team initiatives, and integrating loyalty capabilities with identity, analytics, messaging, and AI services.
Responsibilities
- Lead the architecture and technical direction for assigned domains
- Translate product strategy into executable engineering roadmaps
- Participate in quarterly planning and deliver the workloads on a timely manner, with high quality
- Drive technical design for services, APIs, schemas, background jobs
- Review designs and ensure alignment with platform architecture and engineering standards
- Identify scalability, reliability, security, and maintainability risks
- Champion reusable solutions and eliminate unnecessary duplication across different features
- Build and lead a high-performing team of engineers and technical leads
- Coach and develop engineers through mentoring, technical guidance, and regular feedback
- Establish clear ownership, accountability, and engineering best practices within the team
- Foster a culture of operational excellence, engineering quality, and continuous improvement
- Balance new investments with operational responsibilities and technical debt
- Work with other engineering teams to transform the Loyalty product into a seamlessly integrated ZMP offering
- Partner with Product and Engineering teams, Architecture, SRE, DevOps, Security, and FinOps teams
- Coordinate delivery of initiatives that span multiple engineering teams
- Resolve technical dependencies and implementation challenges
- Drive alignment around platform standards and engineering best practices
- Communicate technical trade-offs, priorities, and delivery risks clearly
- Ensure the product services & components meet availability, latency, scalability, and recovery objectives
- Embed observability, monitoring, capacity planning, and operational readiness into platform design
- Improve tenant isolation, workload fairness, and platform resiliency
- Partner with Security teams to build secure-by-default platform capabilities
- Drive continuous improvements in operational efficiency, reliability, and cloud cost optimization
- Delivery of Loyalty roadmap commitments
- Hire engineers, build and lead a team dedicated to development of the Loyalty product as per agreed plan
- Product availability, reliability, and operational health
- Improved developer productivity and satisfaction
- Successful migrations and retirement of legacy services
- Team engagement, growth, and engineering effectiveness
Skills
- Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems
- Experience leading engineering teams responsible for application full-stack development
- Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services
- Experience designing and operating highly available production services
- Experience partnering with multiple engineering teams to deliver shared capabilities
- Strong operational knowledge of observability, incident management, and production readiness
- Demonstrated ability to mentor engineers and grow technical leaders
- Excellent communication and cross-functional collaboration skills
- Experience building marketing technology, customer-data, analytics, or large-scale SaaS platforms
- Experience with agentic applications, AWS, Kubernetes, Kafka, Snowflake, Iceberg, PostgreSQL, Redis, Node.js, React.js, or similar technologies
- Experience with cloud cost optimization and FinOps practices
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts
- Virtual Wellness Classes
- Pet Insurance
Company Overview
Company H1B Sponsorship