Note: The job is a remote job and is open to candidates in USA. Britive is a cloud-native privileged access management company providing dynamic, agentless identity security across multi-cloud, SaaS, and hybrid environments. The Senior Customer Success Engineer owns customer deployments from kickoff through go-live and serves as the ongoing technical advisor, driving adoption, technical account health, enablement, escalations, and product feedback.
Responsibilities
- Own initial deployments end-to-end — lead technical onboarding for every new customer from kickoff through go-live, including environment discovery, architecture and design sessions, tenant configuration, integration, testing, and production cutover
- Configure and validate integrations across cloud platforms (AWS, Azure, GCP), identity providers (Okta, Microsoft Entra ID, Ping Identity), and customer DevOps toolchains
- Translate security requirements into working configuration — map a customer’s least-privilege, JIT, and Zero Standing Privileges objectives to Britive profiles, policies, and access workflows
- Run the project like a project — build and maintain deployment plans, milestones, risks, and status in Monday.com so CSMs, Sales, and leadership always have an accurate view of where each engagement stands
- Drive time-to-value — hold customers and internal teams accountable to the deployment timeline, escalating blockers early and proposing paths around them
- Serve as the named technical owner for an assigned book of accounts after go-live — the customer’s primary point of contact for architecture, roadmap, and technical health
- Partner closely with the account CSM on joint account plans, adoption goals, renewal risk, and expansion opportunities; bring the technical narrative to QBRs and executive reviews
- Drive adoption and use-case expansion — proactively identify unused capabilities, underutilized integrations, and new workloads where Britive can extend coverage, and brief your accounts on new platform capabilities relevant to their environment as they ship
- Build the technical case for expansion — develop use cases around upsell opportunities and hand the commercial conversation to the account CSM
- Own technical escalations for your accounts, coordinating with Support and Engineering through resolution and keeping the customer informed throughout
- Monitor account technical health — configuration drift, upgrade readiness, integration failures, and usage patterns — and act on what you find before the customer has to raise it
- Deliver customer-facing training — admin enablement sessions, onboarding workshops, and best-practice reviews that make customer teams self-sufficient
- Build and maintain enablement content — knowledge base articles, how-to videos, deployment runbooks, and product best-practice guides for both internal and customer audiences
- Enable implementation partners and resellers — train partner technical teams on Britive deployment methodology, certify them on standard implementation patterns, and act as the escalation point for partner-led deployments
- Help onboard new team members on the Britive platform and complementary technologies
- Act as the voice of the field into Product and Engineering — capture customer requirements, gaps, and friction points from live deployments and turn them into well-structured, well-evidenced input
- File and champion enhancement requests in Jira, including the business case, affected accounts, revenue and renewal impact, and proposed approach; follow them through to a decision and close the loop with the customer
- Distinguish configuration issues from product defects, reproduce them reliably, and give Engineering the detail needed to act
Skills
- Minimum 5 years in a customer-facing technical post-sales role — Customer Success Engineer, Implementation/Deployment Engineer, Technical Account Manager, Solutions Architect, or Professional Services Consultant — at a B2B software company
- Demonstrated experience personally owning enterprise software deployments in customer environments: scoping, configuration, integration, go-live, and handoff
- Hands-on Identity & Access Management (IAM) and Privileged Access Management (PAM) experience, including working knowledge of the IAM services of at least one major cloud platform — AWS (IAM, STS, Identity Center), Microsoft Azure (Entra ID, RBAC), or Google Cloud (IAM, Workload Identity)
- Experience configuring PAM products for both cloud and on-prem environments
- Experience working with at least one enterprise identity provider: Microsoft Entra ID, Okta, or Ping Identity
- Practical scripting and API skills — Python and/or Bash/PowerShell, plus fluency with REST APIs, JSON, and CLI tooling to automate configuration and troubleshoot in customer environments
- Working SQL proficiency for investigating usage, configuration, and audit data
- Strong technical triage and troubleshooting discipline — able to reproduce an issue, isolate the layer it lives in, and drive it to root cause
- Excellent client-facing communication skills, with the ability to hold the room with both a DevOps engineer and a CISO
- Proven ability to manage multiple concurrent customer engagements and competing priorities without losing the thread on any of them
- Comfort with ambiguity and a startup pace; resourceful, self-directed, and a fast self-learner
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
- Infrastructure-as-Code and CI/CD tooling — Terraform, Kubernetes, GitHub Actions, GitLab CI, or similar — especially deploying through customer pipelines
- Secrets management solutions (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault)
- Project management and helpdesk tooling — Monday.com, Jira/Confluence, Zendesk, ServiceNow
- SIEM and observability platforms such as Splunk or Datadog
- Zero Trust principles and compliance frameworks including SOC 2, PCI-DSS, HIPAA, ISO 27001, GDPR, or SOX
- Experience enabling or working alongside channel and implementation partners
- Relevant certifications (AWS/Azure/GCP, Okta, CISSP, Security+)
- Prior experience at an early- or growth-stage technology company
Benefits
- Work from anywhere in the US; fully remote (US only, other areas are subject to review).
- Meaningful equity
- Medical, dental, and vision insurance
- Paid parental leave benefits
- 401k (U.S.)
- Flexible + Unlimited PTO (U.S.)
- Career development opportunities and paths
- Home office and connectivity stipends
- Team socials + Offsites
Company Overview
Company H1B Sponsorship