Note: The job is a remote job and is open to candidates in USA. Sermo is a global physician network and healthcare insights company focused on amplifying the voice of physicians and revolutionizing real-world medicine. The Senior Creative Project Manager owns complex, high-priority creative projects end to end, serving as the primary client-facing lead and coordinating internal teams and external vendors to deliver work on time, on budget, and at high quality.
Responsibilities
- Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value
- Build and maintain project plans, timelines, budgets, and resourcing across every phase
- Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery
- Serve as the single point of accountability for on-time, on-budget, high-quality output
- Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders
- Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables
- Translate client goals into actionable briefs and production plans for internal creative teams
- Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery
- Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD
- Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work
- Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time
- Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints
- Balance competing priorities across concurrent projects and align teams on realistic delivery commitments
- Establish and enforce consistent project management standards, tools, and documentation
- Identify inefficiencies and drive process improvements across the creative production lifecycle
- Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams
- Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes
- Escalate risks and decisions early, with recommended solutions
- Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth
Skills
- 5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work
- Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines
- Excellent stakeholder management, communication, and expectation-setting skills
- Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment
- Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva
- Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)
- Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)
Benefits
- 401K match
- Flexible PTO
- Health, dental, and vision insurance
- Fitness Reimbursements
- Commuter pre-tax benefits
- Company paid lunch once a week
- The opportunity to revolutionize real world medicine and amplify the voice of physicians globally
Company Overview
Company H1B Sponsorship