Note: The job is a remote job and is open to candidates in USA. Brilliant is an innovative branded products and corporate gifting company that combines creativity and technology to deliver memorable branded merchandise and custom products. The Senior Creative Account Manager will own client relationships and complex gifting campaigns from concept through delivery, while driving revenue growth, protecting margins, and ensuring exceptional client experiences.
Responsibilities
- Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance
- Manage a wide variety of clients, effectively adapt and prioritize various clients needs
- Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals
- Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion
- Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business
- Manage escalations quickly and empathetically, maintaining trust and client satisfaction
- Demonstrate expertise in pitching, selling, and implementing Brilliant's technology offerings (Preferred Gift, Storefront, and Automations)
- Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution
- Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions
- Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs
Skills
- 4+ years in client-facing roles such as Account Management, Customer Success, or Sales
- Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively
- Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders
- Strong communication skills — clear, direct, and flexible based on who you're talking to
- Highly organized and detail-oriented — able to juggle multiple priorities and deadlines in a fast-paced environment with strong follow-through
- Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems
- Business-minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks
- Positive, solutions-oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others
Benefits
- Medical, Dental, & Vision benefits
- Flexible PTO
- Paid company holidays
- Work from home stipend for new hires
- Work with top brands and support thousands of personalized gifting experiences annually
- Cutting-edge tech stack
- Hands-on collaboration
- Support clients across 180+ countries and impact the full giftee journey
- Contribute to developing new platform capabilities and workflow possibilities
Company Overview