Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company that focuses on enhancing customer experience through employee support. The NICE CXone Senior Engineer will be responsible for the development, testing, and delivery of the NICE CXone software platform, requiring a mix of business and technical consulting skills.
Responsibilities
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies
- Exercises wide latitude in determining objectives and approaches to engagements
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements
- Works on issues that impact design/selling success, future concepts, and product offerings
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Design and present projects to improve current process and overall platform
- Code and test projects
- Deliver high-quality software on time
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
Skills
- 5 or more years' experience in NICE CXone and UC environments
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
- Experience with enterprise level CCaaS architecture for complex business needs
- Network infrastructure experience
- Experience creating and presenting to executive level stakeholders (technical and non-technical)
- Team Player
- Desire to work in a fast-paced environment
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences
- Contact Center as a Service (CCaaS) software management and domain experience
- NICE CXone and CXone Studio Experience
- Bachelor's degree in computer science, IT, or engineering preferred
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
Benefits
- Annual incentive program
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
Company Overview
Company H1B Sponsorship