Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company, a mortgage banking firm dedicated to serving homeowners since 1960, is seeking a Default Management Accounts Payable Supervisor. This leadership role involves overseeing the timely and compliant payment of expenses related to default operations while driving operational excellence and managing the Accounts Payable team.
Responsibilities
- Supervise and manage a team responsible for invoice processing and default ledger reconciliation activities
- Establish clear performance expectations and monitor productivity, accuracy, and timeliness against defined KPIs
- Coach, develop, and hold team members accountable to quality and compliance standards
- Participate in hiring, training, performance management, and employee development
- Oversee end-to-end invoice lifecycle within the ICE invoicing platform, including intake, validation, approval, and payment
- Monitor daily, weekly, and monthly invoice volumes, aging, and exception queues
- Ensure invoices are reviewed, approved, and paid in accordance with investor, regulatory, and internal guidelines
- Partner with business stakeholders to resolve escalations and complex invoice discrepancies
- Review and evaluate current invoicing rules and workflows within ICE to identify opportunities for increased efficiency
- Develop and implement auto-approval rules and exception handling strategies to reduce manual processing and improve scalability
- Partner with business analysts and technology teams to enhance system functionality, reporting, and controls
- Drive continuous improvement initiatives focused on cycle times, error reduction, and cost efficiency
- Oversee reconciliation of the loan-level default ledger (TBB2), ensuring accurate tracking of Invoice payments, Vendor refunds, Investor reimbursements
- Ensure timely and accurate reconciliation for loans exiting default (paid in full, reinstated, or modified)
- Investigate and resolve discrepancies between servicing systems, general ledger, and vendor records
- Develop and analyze reports to track team performance, invoice processing metrics, and reconciliation status
- Monitor key operational KPIs (e.g., cycle time, exception rates, backlog, reconciliation aging)
- Provide regular reporting and insights to the Foreclosure Director and senior leadership, including trends, risks, and improvement opportunities
- Ensure all processes adhere to investor guidelines, regulatory requirements, and internal policies
- Maintain strong internal controls over invoice approval, payment authorization, and reconciliation processes
- Support audit requests and provide documentation demonstrating compliance with established procedures
- Update and maintain procedural documentation related to invoicing and reconciliation workflows
Skills
- Bachelors Degree directly related to the position or equivalent, required
- A combination of education and experience may be considered in lieu of the Bachelor's degree
- Minimum seven years mortgage servicing experience, with strong exposure to default operations (pre-foreclosure, post-foreclosure, bankruptcy, loss mitigation. REO and property preservation)
- Prior experience in accounts payable, invoicing, or financial reconciliation required
- Minimum three years supervisory or leadership demonstrated experience managing and developing teams in a metrics-driven environment
- Strong analytical skills with the ability to identify trends, discrepancies, and process improvement opportunities
- Advanced proficiency in Excel and reporting tools; ability to interpret and present KPI data
- Highly detail-oriented with strong organizational and time management skills
- Ability to manage competing priorities in a fast-paced, deadline-driven environment
- Strong communication and collaboration skills across operational and corporate functions
- Continuous improvement mindset with focus on automation, scalability, and efficiency
- Strong leadership and team development skills
- Attention to detail and commitment to accuracy
- Ability to identify process improvements and implement best practices
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred, or equivalent experience
- Experience with ICE Mortgage Technology systems or similar invoicing platforms strongly preferred
- Strong understanding of default-related expense management and investor reimbursement processes
- Knowledge of mortgage default servicing processes and expense management
- Understanding of investor reimbursement requirements and claim filing processes
Benefits
- Medical
- Dental
- Vision
- Life insurance
- AD&D
- LTD
- 401(k) with employer match
Company Overview