Note: The job is a remote job and is open to candidates in USA. ComPsych is a worldwide leader in organizational mental health, well-being, and absence management. The Senior Clinical Data Analyst leads clinical outcomes and client experience measurement programs, administering survey platforms, consolidating data, developing scorecards and reports, and analyzing trends to improve service quality. The role also supports research initiatives, provider network performance improvement, and clinical and operational innovation.
Responsibilities
- Administer ongoing collection of clinical outcomes and client experience data across ComPsych's domestic and global service lines, including international intake centers and global partners
- Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
- Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
- Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
- Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
- Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
- Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
- Combine outcomes and experience data with provider network data (e.g., responsiveness, session patterns, assignment success rates, quality audits) to identify performance gaps and drive improvements in external network quality
- Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
- Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
- Perform other duties and responsibilities as assigned
Skills
- * Bachelor's degree required
- * 5+ years of experience in research, analytics, or data-driven quality improvement, preferably in a clinical, behavioral health, or healthcare environment
- * Strong knowledge of statistical methods and data interpretation in applied research settings
- * Proficiency with Microsoft Office and Power BI required
- * Experience with survey platforms such as Alchemer or LimeSurvey, including survey build, logic/routing, and data export
- * Demonstrated ownership of deliverables from data collection through final reporting, including proactive communication of timelines, risks, or data limitations to stakeholders
- * High attention to detail and accuracy in data handling, analysis, and reporting
- * Ability to work independently and collaboratively across cross-functional teams
- * Ability to distill complex data into clear, actionable insights for clinical and non-clinical stakeholders
- * Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
- * Excellent interpersonal and communication skills
- * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- * Ability to be present on camera during work-related trainings, meetings, and/or events
- * Must be able to sit or stand at a desk for prolonged periods while working on a computer
- Master's degree preferred in statistics, public health, psychology, data science, or a related field
- Experience with SPSS or similar analytics platforms is a plus
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Remote work arrangement
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