Note: The job is a remote job and is open to candidates in USA. The University of Arkansas for Medical Sciences (UAMS) is a collaborative health care organization focused on education, research, clinical programs, and improving patient care. The Senior Clinical Application Analyst supports Epic Ambulatory applications by building, testing, implementing, maintaining, and troubleshooting system functionality. The role also analyzes workflows, supports integrations and projects, maintains system integrity, and mentors junior analysts.
Responsibilities
- Builds, configures, tests, supports, and maintains assigned applications to ensure system efficiency and integrity
- Assesses user needs and translates business and operational requirements into system workflows and functional specifications
- Troubleshoots system issues, performs root cause analysis, and identifies appropriate solutions
- Coordinates issue resolution with end users, IT teams, vendors, and operational leadership
- Tests system changes, upgrades, and new functionality to minimize risks and ensure successful implementation
- Monitors applications following production changes to ensure data integrity, system stability, and successful resolution
- Supports application integration and works with cross-functional teams to meet clinical and operational needs
- Develops and maintains system documentation, reports, audit trails, change controls, and operating procedures
- Supports application security and role-based access requirements in accordance with organizational, regulatory, and audit requirements
- Participates in process and quality improvement initiatives and identifies opportunities to improve application functionality and stability
- Leads and participates in IT projects, including system implementations, application upgrades, testing, and evaluation of software solutions
- Uses project management tools and methodologies to support project scope, timelines, and objectives
- Provides mentorship and guidance to other analysts and shares application knowledge with team members and operational stakeholders
- Maintains appropriate certifications and stays current on industry and regulatory requirements that may impact assigned applications
- Performs other duties as assigned
Skills
- Master's degree in clinical, healthcare, business, IT, or related field plus three (3) years of IT experience or clinical/operational experience, or any combination of the two, or
- Bachelor's degree in clinical, healthcare, business, IT, or related field plus five (5) years of IT experience or clinical/operational experience or any combination of the two, or
- Associate's degree in clinical, healthcare, business, IT, or related field plus seven (7) years of IT experience or clinical/operational experience or any combination of the two, or
- High School diploma plus nine (9) years of IT experience or clinical/operational experience or any combination of the two required
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- Epic Ambulatory and Epic Healthy Planet/Compass Rose - must be certified in the above application(s) or obtain certification within 12 months (per application) of the date of the last required class to be eligible for certification
- Hearing
- Feeling, Manipulate items with fingers, including keyboarding, Sitting, Talking
- Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, Walking
- Associate's Degree or progressively higher degree
- IT experience plus Clinical or Operational experience
Benefits
- Remote work only
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
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