Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking a Senior Business Program Manager to drive adoption and operational readiness for strategic channel initiatives across its partner ecosystem and internal partner and segment teams. The role develops readiness and change management strategies, coordinates cross-functional execution, monitors adoption outcomes, and enables successful implementation of channel program transformations.
Responsibilities
- Lead end-to-end readiness and change management planning for strategic channel initiatives, including partner authorization requirements, MAICPP innovations, and other commercial partner program transformations
- Develop and execute partner and segment readiness strategies, including stakeholder engagement, communications, training, enablement, and adoption plans
- Act as the primary subject matter expert for Segment and Partner impacts of channel program changes, ensuring requirements, timelines, and expected outcomes are clearly understood
- Partner with Segment leaders, Partner-facing teams, and program owners to identify adoption risks, readiness gaps, and mitigation plans
- Monitor readiness effectiveness through adoption metrics, support trends, escalation analysis, and partner feedback, driving continuous improvement
- Design scalable readiness frameworks and repeatable change management practices that support ongoing channel innovation and transformation initiatives
- Coordinate across business, operations, support, and engineering stakeholders to ensure successful launch execution and sustained adoption
Skills
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
- 7+ years of experience in readiness, go-to-market strategy, sales enablement, product marketing, field programs, or sales operations in a complex global organization
- Knowledge of partner ecosystems, partner lifecycle management, and partner go-to-market execution
- Experience working with Microsoft commercial partner programs, CSP, authorization frameworks, or channel strategy
- Strong cross-functional skills with the ability to influence and drive alignment without direct authority
- Experience measuring and improving adoption outcomes through readiness and change management methodologies
- Experience developing executive communications, readiness plans, and stakeholder engagement strategies
Benefits
- Certain roles may be eligible for benefits and other compensation.
Company Overview
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