Note: The job is a remote job and is open to candidates in USA. Decisive Point Consulting Group is seeking a Senior Business Process Analyst to support a customer migration to the cloud. The role focuses on continuous process improvement, business process analysis and design, change management, compliance, performance measurement, and advising clients across cross-functional projects.
Responsibilities
- Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
- Defines and develops business processes, policies, roles and responsibilities, and performance metrics
- Conducts analysis of business processes including: 1. Current state analysis 2. Gap analysis 3. Benchmarking 4. Best practices identification 5. Organizational assessment 6. Other related tasks
- Plans and implements process improvements including: 1. Future state design 2. Change management 3. Transition planning
- Interfaces with all project areas including: 1. Customer 2. Computer services 3. Client services
- Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality
- Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance
- Works with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines
- May coordinate with business and technology teams to ascertain system requirements
- Conducts client interviews
- May deliver presentations and training courses on measurement, analysis, improvement, and control
- May perform cost and benefit analysis
- Complete understanding and wide application of technical principles, theories, and concepts in the field
- General knowledge of other related disciplines
- Receives assignments in the form of objectives and establishes goals to meet outlined objectives
- Provides direction to employees according to established policies and management guidance
- Work is reviewed by management to measure whether objectives have been met
- Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors
- Solutions are imaginative, thorough, practicable, and consistent with organization objectives
- Works under only general direction
- Independently determines and develops approach to solutions
- Work is reviewed upon completion for adequacy in meeting objectives
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Contributes to the completion of specific programs and projects
- Failure to obtain results or erroneous decisions or recommendations typically result in serious program delays and considerable expenditure of resources
- Frequent inter-organizational and outside customer contacts
- Represents organization in providing solutions to difficult technical issues associated with specific projects
Skills
- Bachelors and twenty (20) years or more experience; Masters and ten (10) years or more experience
- Degree in Business Administration, Information Technology, Finance, or a related field
- Minimum of 5-7 years of experience in business analysis or a related role
- Proven track record of successfully leading and delivering complex projects
- Experience working in various industries or sectors is beneficial
- Expertise in eliciting and documenting business requirements, business processes, and workflows
- Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams
- Experience with business modeling techniques and tools (e.g., UML, BPMN)
- Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar
- Familiarity with software development methodologies (e.g., Agile, Waterfall)
- Proficient in using project management and tracking tools (e.g., JIRA, Trello, Microsoft Project)
- Understanding of database concepts and basic querying skills
- Strong analytical skills with experience in data analysis, interpretation, and presenting findings
- Proficiency in using data analysis tools (e.g., Excel, SQL, Power BI, Tableau)
- Excellent verbal and written communication skills
- Ability to translate technical information into business language for non-technical stakeholders
- Strong presentation skills and experience facilitating workshops and meetings
- Strong analytical and critical thinking skills
- Ability to identify problems, propose solutions, and make decisions based on sound judgment
- Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
- Ability to build and maintain strong working relationships with clients and team members
- Demonstrated ability to lead and mentor junior analysts and team members
- Experience in managing and coordinating cross-functional project teams
- Ability to manage multiple priorities, projects, and tasks effectively
- Strong organizational skills and ability to meet deadlines
- Familiarity with industry-specific regulations, standards, and best practices
- Ability to stay current with industry trends and emerging technologies
- Demonstrated ability to understand customer needs and deliver solutions that meet business objectives
- Strong documentation skills for maintaining project documentation, business requirements, and process flows
- Commitment to continuous improvement and learning
- Willingness to pursue ongoing education and certifications relevant to the role
- Ability to adapt quickly to changing priorities and work environments
- Willingness to take on new challenges and responsibilities
- US Citizenship with the ability to obtain and maintain a Public Trust clearance
- Advanced certifications are preferred, such as:
- Certified Business Analysis Professional (CBAP)
- Project Management Professional (PMP)
- Six Sigma Certification
- Certified ScrumMaster (CSM)
Benefits
- This is a 100% Remote role.
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