Note: The job is a remote job and is open to candidates in USA. Textile Exchange is a global nonprofit focused on advancing positive climate and environmental impact across the fashion and textile industry. The People Operations Lead provides strategic support to the Senior Director of People & Culture and owns people systems, compliance, payroll, benefits, employee relations, and operational infrastructure while leading and mentoring HR team members.
Responsibilities
- Serve as thought partner to the Senior Director, translating vision and priorities into actionable plans and representing those priorities in cross-functional and leadership conversations when needed
- Align HR strategy with organizational objectives; lead organizational change, workforce planning, and talent management initiatives
- Track regional, federal, and international HR law to keep the organization compliant, including partnership with the Employer-of-Record (EOR) for international employees
- Co-develop HR policies and procedures with the Senior Director in line with best practices and legal requirements
- Lead and mentor the Payroll & People Systems Specialist; hold overall accountability for the effectiveness, compliance, and operational integrity of U.S. payroll
- Lead and mentor the Global Benefits & Leave Specialist; hold overall accountability for benefits and leave program design, compliance, and administration across regions
- Serve as primary escalation point with brokers, carriers, and EOR partners; lead renewals, plan design, and open enrollment strategy
- Own BambooHR and the broader People & Culture technology ecosystem — integrations, workflows, data integrity, and permissions — and lead system implementations and process improvements
- Serve as escalation point for complex, sensitive, or high-risk employee relations matters; coach the People & Culture Business Partner on performance issues requiring formal action plans, documentation, or difficult conversations
- Ensure managers conduct timely, effective performance evaluations and are equipped to lead meaningful performance and development conversations
- Partner with the Learning & Development Strategist on learning and career development program design and impact measurement
- Foster a positive, inclusive, transparent culture that reflects Textile Exchange's principles, and promote DEI within all People & Culture functions
- Perform additional duties and support special projects as assigned by the Senior Director, People & Culture
Skills
- * Bachelor's degree in HR, business administration, or a related field, or equivalent combination of education and experience
- * 7+ years of progressive HR/People & Culture experience, including strategic HR partnership, People Operations, and people leadership
- * Demonstrated experience leading, mentoring, or supervising HR professionals
- * Strong knowledge of HR principles and practices — employee relations, performance management, talent management, organizational development, and HR technology
- * Strong working knowledge of U.S. employment law with the ability to apply compliance requirements across multiple jurisdictions
- * Strong knowledge of U.S. payroll, benefits, and leave administration, including renewals, plan design, and vendor/broker management
- * Demonstrated experience overseeing an HRIS — workflows, integrations, data integrity, permissions, and system implementations
- * Proven ability to manage complex, sensitive employee relations matters with confidentiality, professionalism, and diplomacy
- * Experience leading organizational change management and workforce planning
- * Strong analytical and decision-making skills, with the ability to use people data and HR metrics to inform decisions
- * Strong written and verbal communication skills, able to explain complex HR matters clearly
- * Able to work independently in a fully remote environment, across time zones occasionally, and travel internationally up to 10% annually
- * SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification
- * Experience with EOR providers and global benefits/employment practices across multiple jurisdictions
- * Experience with BambooHR or a comparable HRIS platform
- * Experience in a global, distributed, nonprofit, and/or remote-first organization
- * Experience supporting organizations through growth or transformation
- * U.S.-based, preferably Eastern Time Zone
Benefits
- Remote-first organization
- Opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of the organization
Company Overview