Note: The job is a remote job and is open to candidates in USA. CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. The Senior Business Intelligence Analyst supports revenue growth by analyzing sales pipeline results and conversion trends, delivering actionable KPIs and insights to enhance order conversion and territory performance.
Responsibilities
- Perform root cause analysis to identify trends related to order volume, test conversion rates, account health and reimbursement opportunity. Develop a data-driven plan to partner with management in executing improvement and growth strategies
- Produce monthly KPIs and required month end reporting and identify causes for changes
- Proactively identify new order and growth opportunities and identify bottlenecks
- Accurately produce and analyze ad-hoc data requests to stakeholders and management within the commercial team
- Assist management and team with tracking action plans to ensure timely completion of projects and issue resolution
- Creatively utilize dashboards via established platforms (Tableau/SQL/PowerBI) and advanced excel to visually represent data and statistically determine order and reimbursement expectations and effectively communicate improvement suggestions to stakeholders
- Develop dashboards and standardized reporting utilizing data tools (Tableau/SQL/PowerBI) which could include, but not limited to: Score cards, staff performance, A/R research, ad-hoc worklist dashboards, and system maintenance
- Map current workflows and design future state ensuring to develop clear and concise documentation and user training guides
- Perform quality audits and assist stakeholders with user acceptance testing (UAT)
- Identify gaps and areas of improvement in analytics capabilities and work to implement enhancements that improve company performance
Skills
- Bachelor's degree in quantitative field required
- 3+ years of experience in Healthcare, technology, or process improvement required
- Advanced knowledge of Microsoft Excel and experience with data tools (SQL, Tableau, Power BI, Looker)
- Ability to prioritize and manage multiple concurrent tasks
- A collaborative and proactive problem-solver with exceptional communication and interpersonal skills with excellent time management
Benefits
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow
Company Overview