Note: The job is a remote job and is open to candidates in USA. Logan Finance is a finance company focused on mortgage lending and underwriting transformation. The Senior Business Analyst / Project Manager will partner with the SVP of Underwriting Transformation and Strategy to translate strategic priorities into project plans, requirements, documentation, and implementation activities. The role manages cross-functional underwriting transformation initiatives, operational readiness, change management, reporting, stakeholder engagement, and post-go-live stabilization.
Responsibilities
- Independently manage the portfolio of initiatives supporting the underwriting transformation strategy, including credit decisioning models, delegated authority changes, escalation reduction, and workflow redesign, from initiation through implementation and stabilization
- Develop and maintain detailed project plans, roadmaps, and delivery milestones aligned to the SVP's underwriting strategy priorities
- Proactively identify, assess, and mitigate risks, issues, and dependencies across interrelated underwriting workstreams
- Establish governance, reporting, and escalation routines that give the SVP and cross-functional stakeholders timely visibility into progress, risk, and decisions
- Drive accountability across Credit, Operations, Technology, and offshore teams to ensure transformation commitments and deliverables are met
- Lead requirements gathering, discovery sessions, and stakeholder interviews with to define business, operational, and system requirements for improvement initiatives
- Analyze underwriting workflows, escalation themes, QC/TPR findings, and productivity data to identify root causes and recommend sustainable process and policy solutions
- Develop high-quality artifacts such as business requirements documents (BRDs), functional requirements, process flows, gap analyses, and impact assessments that support technology roadmap prioritization and workflow redesign decisions
- Translate complex credit, risk, and technology concepts into documentation suitable for underwriting staff, underwriting managers, and technology teams
- Identify opportunities to streamline underwriting workflows, reduce touches and handoffs, and improve productivity without compromising credit quality
- Support the design, documentation, and rollout of the offshore business-purpose (DSCR) underwriting operating model, including workflow, escalation, quality, and service-level protocols
- Document standard operating procedures, training materials, and performance expectations that ensure offshore teams operate to the same credit, quality, and customer-service standards as domestic teams
- Track implementation milestones, readiness, and risk for offshore expansion initiatives and related business cases
- Develop and execute structured change management plans that define scope, stakeholder impact, readiness criteria, and adoption strategies for underwriting process, policy, and technology changes
- Partner with underwriting leadership and managers to prepare teams for changes to authority levels, decisioning tools, conditions, and workflow
- Maintain thorough documentation of change control processes, decision logs, and implementation readiness assessments
- Monitor adoption and effectiveness of implemented changes and recommend adjustments as needed
- Develop and maintain reporting and dashboards that measure the performance and impact of implemented underwriting initiatives against defined success metrics, escalating variances to the SVP and stakeholders
- Analyze post-implementation data and trends to identify and validate emerging risks or improvement opportunities, translating findings into recommended process, policy, or technology adjustments
- Lead operational readiness assessments in advance of underwriting process, policy, and technology go-lives, confirming staffing, training completion, system configuration, job aids, and escalation paths are in place across domestic and offshore teams
- Develop and track readiness checklists, entrance/exit criteria, and go/no-go recommendations, and present readiness status to the SVP and stakeholders ahead of key milestones
- Provide hands-on implementation oversight during rollout, actively engaging with underwriting managers, Technology, and vendors to monitor adoption, performance, and emerging issues in real time
- Coordinate cutover and go-live logistics, including sequencing, contingency/rollback planning, and communication to affected teams
- Remain actively engaged with business owners through stabilization, identifying readiness or performance gaps and driving them to resolution
- Act as a liaison between the SVP, underwriting leadership, Credit, Operations, Sales, Technology, Capital Markets, Quality Control, Appraisal, Condo Review, and third-party vendors
- Facilitate workshops, working sessions, and decision forums to drive alignment on underwriting transformation initiatives
- Communicate project progress, risks, and key decisions clearly and effectively to stakeholders at all organizational levels, including executive leadership
- Build strong working relationships that foster trust, transparency, and collaboration across credit and operational functions
- Create and maintain comprehensive procedural, operational, and training documentation that supports standardized, consistent underwriting execution across teams, products, channels, and locations
- Ensure documentation is structured, accessible, and usable by both underwriting and technology audiences
- Establish documentation standards and best practices to improve clarity, consistency, and long-term maintainability
- Plan and coordinate UAT for enhancements and other underwriting technology changes, including test planning and scenario development grounded in real underwriting workflows
- Ensure deliverables meet defined underwriting business requirements and operational expectations
- Facilitate issue triage and resolution in partnership with Technology and vendor teams
- Support implementation readiness and post-deployment stabilization for underwriting technology and process changes
Skills
- Minimum 5 years of experience in the mortgage origination industry, with strong familiarity across the full loan lifecycle
- Hands-on mortgage underwriting, quality control, or credit policy experience, including direct underwriting of Non-QM loan products within the last 3 years
- 2+ years of hands-on project management experience, leading complex, cross-functional initiatives
- Demonstrated success managing multiple concurrent projects with measurable business impact
- Proven experience performing business analysis, requirements definition, and process documentation as part of project delivery, ideally within an underwriting, credit, or risk organization
- Strong experience synthesizing complex, multi-disciplinary information, credit, operations, technology, and compliance, into clear documentation and actionable plans
- Exceptional analytical thinking and structured problem-solving ability, with credible fluency in credit and underwriting concepts
- Advanced documentation and communication skills, with the ability to tailor messaging for underwriting, technology, and executive audiences
- Strong ability to connect strategic underwriting objectives to operational execution
- High attention to detail combined with strong organizational discipline
- Ability to lead through influence across Credit, Operations, Technology, and third-party stakeholders
- Comfortable navigating ambiguity and driving clarity in complex, credit-sensitive initiatives
- Strong facilitation, presentation, and stakeholder management skills
- Demonstrated intellectual curiosity and ability to rapidly learn new underwriting products, guidelines, and risk themes
- Proficiency in project and work management tools (e.g., Smartsheet, Jira, Azure DevOps, or similar platforms)
- Experience with process mapping and documentation tools (Visio, Lucidchart, Miro, or equivalent)
- Working knowledge of mortgage underwriting and origination workflows, decisioning tools integrations, and operational dependencies
- Strong proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Word for analysis and documentation
- Experience working with Encompass LOS, underwriting decisioning platform(s), and integrated mortgage technology ecosystems (POS, CRM, PPE, servicing interfaces, document systems, and third-party vendors)
- Experience supporting underwriting, credit, or operational transformation initiatives, including offshore or outsourced underwriting models
- Familiarity with QC and Third-Party Review processes, and with regulatory and compliance considerations impacting underwriting and credit decisioning
Company Overview