Note: The job is a remote job and is open to candidates in USA. Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. The Senior Business Analyst bridges business stakeholders and technical teams to translate business needs into scalable Salesforce solutions, improve user experience and data quality, and support high-impact system enhancements. The role also analyzes processes, develops requirements and user stories, and partners with Product Owners, development, and QA teams to deliver operational improvements.
Responsibilities
- Gather and document requirements from business stakeholders and translate business needs into Salesforce solutions, configurations, and system design
- Assess existing solutions and user behaviors to identify areas for improvement, including Salesforce user experience, automation, reporting, and data integrity
- Conduct gap analyses to determine areas for business opportunities, with a focus on leveraging Salesforce standard functionality vs. custom solutions
- Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns
- Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly
- Document as-is and to-be process maps based on interviews with business stakeholders
- Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met
- Identify opportunities for improved data quality and translate business needs into reporting requirements
- Successfully multi-task across several concurrent priorities
- Build strong, trusted relationships with stakeholders across the organization, influencing outcomes and ensuring solutions align with business priorities
- Manage multiple priorities effectively, contributing to cross-functional initiatives that support Risepoint’s mission to expand access to affordable, workforce-relevant education
Skills
- * Salesforce & Business Analysis Expertise: 5+ years of experience in business analysis, product analysis, or technical support, including hands-on experience translating business needs into Salesforce solutions
- * Requirements & Delivery in Agile Environments: Proven ability to gather, document, and translate requirements into user stories, with experience supporting Salesforce enhancements in Agile frameworks and partnering closely with development and QA teams
- * Analytical, Communication & Stakeholder Management Skills: Strong problem-solving, process analysis, and documentation skills, with the ability to build relationships, communicate complex concepts clearly, and influence stakeholders across cross-functional teams
- Salesforce Administrator certification preferred
- Bachelor's degree in a related field preferred
- * Experience working in higher education, edtech, or student success environments, with an understanding of the systems and processes that support learners and university partners
- * Salesforce Administrator certification or experience supporting Salesforce configuration, reporting, or data management beyond core business analysis responsibilities
- * Experience leading or supporting business transformation initiatives, including evolving processes, driving user adoption, and leveraging new technologies (including AI-enabled tools) to improve efficiency and scale impact
- * Business Analysis Expertise: 1-2 years specifically performing in a Senior Business Analyst role preferred
Company Overview