Note: The job is a remote job and is open to candidates in USA. Pacific Northwest National Laboratory (PNNL) is hiring a Senior Business Analyst to help Business Services Directorate leaders and owners improve the effectiveness, efficiency, compliance, and customer experience of business services. The role supports business analysis, process modeling, stakeholder facilitation, and continuous improvement, including translating approved business needs into system requirements and supporting implementation and adoption.
Responsibilities
- Support working sessions with BSD leaders, business owners, subject matter experts, customers, and CIT partners to clarify business needs and desired outcomes
- Compile and document business requirements, business rules, controls, and improvement opportunities; assist with validation by stakeholders
- Prepare current- and future-state process models, workflows, handoffs, decisions, and supporting information using consistent methods and tools
- Conduct initial analysis to identify process gaps, inefficiencies, workarounds, potential root causes, control weaknesses, and customer experience issues
- Assist business owners with corrective-action analysis, requirement deployment, process redesign, and the development of sustainable improvement solutions
- Record process baselines and performance measures; support assessment of process effectiveness, adoption, and realized benefits
- Support BSI&E service intake, discovery, scoping, options evaluation, prioritization, and improvement-roadmap development
- Prepare business cases, options analyses, recommendations, and decision-support materials for proposed improvements
- Translate approved business needs into system and reporting requirements, acceptance criteria, and business test scenarios
- Support CIT and solution providers in evaluating feasibility, configuration or enhancement options, testing, and implementation readiness
- Arrange stakeholder communications and training-readiness activities; gather adoption feedback after implementation
- Maintain effective working relationships among business owners, BSI&E, CIT, and other enabling organizations; document roles and handoffs
- Identify process, service, information, and system improvement opportunities and contribute them to BSD modernization and continuous-improvement planning
Skills
- BS/BA and 7 years of relevant business process analysis experience
- MS/MA or higher and 5 years of relevant business process analysis experience
- Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes
- Experience with ERP, SaaS, and business systems modernization, including requirements, configuration evaluation, testing, and adoption
- Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods
- Experience using business process mapping, requirements management, and improvement tools
- Experience with enterprise process modeling tools is desirable
- Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired
- Strong communication, stakeholder facilitation, and organizational change-management skills
- Experience developing business cases, options assessments, performance measures, and benefit-realization approaches
- Experience supporting corrective actions, compliance requirements, controls, and operational process redesign
- Ability to analyze qualitative and quantitative process performance and interpret business data
- Experience with reporting requirements, dashboards, data quality, and tools such as Microsoft Power BI
- Understanding of policies, standards, management systems, and procedures in a regulated business environment
- Experience working with business owners and technical teams in iterative or agile delivery environments
- Experience translating business needs into requirements, test scenarios, and adoption activities for SaaS or
- ERP solutions such as Oracle, Workday, Salesforce, Deltek, or SAP
Benefits
- Medical insurance for employees and their families (dependent upon eligibility).
- Dental insurance for employees and their families (dependent upon eligibility).
- Vision insurance for employees and their families (dependent upon eligibility).
- Robust telehealth care options (dependent upon eligibility).
- Several mental health benefits (dependent upon eligibility).
- Free wellness coaching (dependent upon eligibility).
- Health savings account (dependent upon eligibility).
- Flexible spending accounts (dependent upon eligibility).
- Basic life insurance (dependent upon eligibility).
- Disability insurance (Research Associates excluded; dependent upon eligibility).
- Employee assistance program (dependent upon eligibility).
- Business travel insurance (dependent upon eligibility).
- Tuition assistance (dependent upon eligibility).
- Relocation assistance (dependent upon eligibility).
- Backup childcare (dependent upon eligibility).
- Legal benefits (dependent upon eligibility).
- Supplemental parental bonding leave (dependent upon eligibility).
- Surrogacy and adoption assistance (dependent upon eligibility).
- Fertility support (dependent upon eligibility).
- Automatically enrolled in the company-funded pension plan (Research Associates excluded; dependent upon eligibility).
- May enroll in the 401(k) savings plan with company match (Research Associates excluded; dependent upon eligibility).
- May accrue up to 120 vacation hours per year (dependent upon eligibility).
- May receive ten paid holidays per year (dependent upon eligibility).
- Virtual work permitted
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