Note: The job is a remote job and is open to candidates in USA. Domino North America, the US and Canadian division of Domino Printing Sciences, is a global provider of industrial printers, digital printing presses, and traceability solutions. The DP Technical Product Manager will oversee technical software applications across the digital printing product portfolio, leading workflow implementations, training, customer support, product validation, and strategies to improve reliability, efficiency, and aftermarket growth.
Responsibilities
- Lead and deliver and delivering customized training programs
- Lead, install, train and implement DFE workflows on new press sales
- Help in developing strategies to make customers more efficient and increase aftermarket
- Help in developing strategies to sell more aftermarket products and services
- Participating in pre- sales activities – Demonstrations and TCO
- Help to develop strategies to improve effectiveness of pre-sales activities
- Support customers via telephone/helpdesk when needed
- Help Domino staff to help better support customer with DFE, workflow and applications training of customers
- Lead training of other Domino staff on installation, training, and implementation of DFE workflows on new press sales
- Help in developing strategies to increase installation efficiencies with Service team
- Provide detailed documentation for all site visits including outcomes and action plans
- Document application details from customer visits
- Provide market feedback and customer requirements to Product Management
- Provide reliability data to Service Team
- Manage escalations with DFE and applications issues
- Work with Domino Group Development team in product validation
- Work with NA Technical Product Managers to support in product validation, product issues, and escalation
Skills
- Preferred Associates or Bachelor's degree (B.S.) with experience and/or training in printing technology; or equivalent combination of education and experience
- Must understand entire digital print life cycle, including but not limited to: Press Settings, MIS/ERP systems, file prep, VDP, color management/RIP software, output
- Valid Driver's License required
- Ability to travel up to 75%
- Excellent Communication Skills
- Able to work with different levels of employees/customers
- Excellent time management skills with a proven ability to meet deadlines
- Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and ask for help when necessary
Benefits
- PPO and High-Deductible Health Plans
- Health Savings Account with Employer Contributions
- Flexible Spending Accounts
- Dental and Vision Plans
- Company paid Life and AD&D Insurance, short-term and long-term disability insurance
- Voluntary life and AD&D insurance for employees and eligible dependents
- 401(k) Retirement Plan with generous employer match
- Voluntary benefits such as pet insurance and legal assistance
- Paid Parental Leave and Paid Volunteer Day
- Vacation, Sick Days, Floating Holidays and Company Holidays
- Annual Bonus
- Summer Friday Program that runs from May to October
- Company closure between Christmas and New Years
- Hybrid or fully remote work schedules
Company Overview