Note: The job is a remote job and is open to candidates in USA. New York Life provides financial security and insurance solutions through its Group Benefit Solutions business, including absence, accident, disability, voluntary benefits, and life insurance products. The Senior Associate will provide analytical and consultative support to major employer clients, develop reporting and analytics capabilities, analyze claims data, and lead client presentations. The role also partners with Account Management and cross-functional stakeholders to identify trends, improve reporting, and advise clients on reducing health, absence, and productivity risks.
Responsibilities
- Develop consultative analytic reports for Group Benefit Solutions (GBS) National and Regional Account clients, with a primary focus on disability, absence, voluntary benefits, and life products
- Use claims data analysis methodology to identify actionable trends for clients
- Develop standard and customized recommendations to help clients increase productivity and decrease incidence, absenteeism, and costs. Recommendations should align with the products and services targeted in GBS’ value proposition across all lines of business
- Troubleshoot data-related issues or inconsistencies
- Develop and cultivate partnerships with Account Management, Underwriting, Operations, and other business partners, centered on individual clients and focused on strategically advising clients on opportunities to reduce health, absence, and productivity risk
- Lead presentations of data and recommendations for clients requesting Tier 1 services
- Work with Account Management to prioritize and schedule client reports and meetings in alignment with capacity and timing guidelines
- Provide reporting within current processes and capabilities across multiple products
- Collaborate with Account Management, Underwriting, Product, and Claims stakeholders to develop analytics concepts that identify key trends and opportunities and resonate with clients
- Identify key strengths and weaknesses in the current reporting model based on interactions with clients, brokers, Underwriting, and Account Management across the GBS book of business
- Create reporting capabilities and concepts that demonstrate GBS’ value proposition and enable GBS to achieve a market-leading position in wellness, absence management, and productivity
- Partner with key stakeholders to identify marketplace trends and update the analytics strategy
- Provide high-level data to identify candidates for case studies and examine client performance at a summary level
- Support key analytics and research projects led by Group Benefit Solutions Informatics and the consultative reporting team
- Support the development of more effective reporting and diagnostics for integrated reporting
- Support operational improvement initiatives based on trends identified through data analysis
- Provide training and expert advice to key business partners by sharing tools and techniques related to consultative analysis
Skills
- Bachelor's degree required
- Strong technical skills with data visualization tools (Tableau and Power BI) are required; experience in Microsoft SQL, SAS, Redshift, is required
- 5+ years of demonstrated business results in an analytics and consulting capacity, with the ability to translate business questions into analytical plans
- Strong project management skills
- Strong presentation and storytelling skills
- Ability to travel up to 25%
- Preferred fields include mathematics, economics, computer science, data analytics, engineering, or related disciplines
- Advanced degree or designation preferred
- Statistical programming experience in Python or R preferred
- Knowledge of Group Insurance products preferred
Benefits
- Employees are eligible for an annual discretionary bonus.
- Employees may also be eligible to participate in an incentive program.
- A full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs.
- Fully remote work arrangement.
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