Note: The job is a remote job and is open to candidates in USA. Ozmo is transforming how enterprises use AI to automate complex support at scale. The Senior Applied AI Engineer will build and ship production-grade agentic AI products and the infrastructure required to run them safely in enterprise environments, including agent architectures, knowledge and retrieval systems, security controls, evaluation, observability, and production operations.
Responsibilities
- Build and ship production-grade agentic AI products that solve real, mission-critical enterprise problems
- Own the full product lifecycle from discovery and prototyping through customer pilots, GA, and ongoing iteration
- Design agentic architectures with LangGraph, LangChain, CrewAI, PydanticAI, or equivalent: planning, decomposition, tool use, multi-step workflows, memory, state management, self-correction, and human-in-the-loop patterns
- Build the agent infrastructure layer including MCP servers/tools, skills, agent gateways, and agent-to-agent communication
- Build the knowledge and retrieval layer including RAG, hybrid graph/vector retrieval, taxonomy, ontology, metadata, provenance, and content lifecycle management
- Design for enterprise-grade security and trust, including authorization, tenant isolation, auditability, guardrails, prompt-injection protection, and controlled tool access
- Build rigorous evaluation and observability systems that measure task success, quality, latency, cost, drift, and reliability. Use them to catch regressions before release and monitor performance in production
- Make sound architectural tradeoffs about when to use agents versus deterministic software, balancing accuracy, reliability, latency, complexity, and cost
- Own systems in production end-to-end, including deployment, monitoring, incident response, performance, reliability, and cost
- Create reusable patterns and tooling, mentor other engineers, and help establish how Ozmo builds with AI
Skills
- 7+ years of software engineering experience, with substantial experience building and operating production SaaS
- 2+ years of hands-on production LLM/agent experience, with demonstrated systems shipped to real users
- Proven track record of taking AI products from prototype through pilot and into production, ideally in customer-facing environments
- Practical experience using AI coding agents such as Claude Code, Codex, Cursor, Gemini CLI, or similar tools as part of your day-to-day development
- Deep hands-on experience building agentic systems, including tool use, orchestration, planning, multi-agent workflows, and human-in-the-loop systems
- Strong understanding of AI infrastructure, particularly MCP, agent gateways, skills, memory, evaluation, observability, and interoperability
- Strong knowledge of RAG and knowledge systems, including hybrid retrieval, vector + graph databases, metadata, taxonomy/ontology, and retrieval evaluation
- Strong enterprise engineering fundamentals, including multi-tenancy, security, authorization, auditability, reliability, and distributed systems
- Production cloud-native experience, including Kubernetes, CI/CD, infrastructure-as-code, Docker, and AWS/Azure/GCP
- Expert-level Python and strong software architecture skills, including API design, data modeling, testing, performance, and distributed systems
- Exceptional technical judgment and communication, with the ability to explain non-deterministic AI behavior, make pragmatic tradeoffs, mentor engineers, and take ownership of outcomes
- While this is a fully remote position, please note that due to business and tax regulations, we are only able to hire candidates who reside in the following states: AZ, CA, CO, DC, FL, GA, IL, NC, NJ, SC, TN, TX, VA, WA, WI. Unfortunately, candidates who do not live in one of the listed states will not be considered
- Applicants must be legally authorized to work in the U.S. Ozmo does not sponsor employment visas
Benefits
- Medical, vision, dental and life insurance along with short- and long-term disability
- Plenty of paid time off (PTO) that grows the longer you’re with Ozmo, as well as paid holidays
- 401k to save for retirement with employer matching
- Paid maternity and bonding leave for new parents
- Paid pawternity leave when you bring a new pet into your life
- One-month sabbatical after you have been with Ozmo for five years
- Flexible, remote work arrangements to support your best work
Company Overview