Note: The job is a remote job and is open to candidates in USA. Angi is a home services platform connecting homeowners with skilled professionals. The company is seeking a Senior Analyst to support its analytics roadmap for the Customer Care team by using advanced analysis, modeling, and visualization to optimize customer experience, revenue, churn, save rates, and cash collection. The role partners with product, strategy, operations, data, and product teams to deliver actionable insights and scalable analytical solutions.
Responsibilities
- Engage with cross-functional stakeholders to build relationships, understand their analytical needs, and align on project scope and timing
- Analyze changes in network trends to identify growth opportunities
- Leverage advanced modeling skills to generate predictive and prescriptive insights, while supporting self-serve solutions where feasible
- Communicate complex findings to non-technical stakeholders through clear, compelling narratives and visualizations
- Create and maintain dashboards to monitor key metrics, exploring solutions for near real-time analytics to enable agile responses to changing market conditions
- Follow best practices for data validation and quality assurance
- Seek out and pursue opportunities to leverage AI to spark creativity, process information, and streamline analytical workstreams
- Work with data and product teams to maintain accurate, scalable data solutions and enhance shared data resources
- Proactively document and share insights with peers, and embrace opportunities to mentor junior team members
Skills
- Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field
- 5+ years of analytical experience in an e-commerce, marketplace, or related field
- Strong proficiency in SQL and data analysis tools such as Python or R
- Expertise in data visualization tools such as Looker, Tableau, or Power BI
- Demonstrated ability to apply predictive modeling techniques to solve business problems
- Excellent communication skills with the ability to translate complex data into actionable business recommendations
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
- Ability to leverage AI to streamline analytical workstreams
Benefits
- Eligible for a competitive year end performance bonus and equity package.
- Full medical, dental, and vision package to fit your needs.
- Flexible vacation policy; work hard and take time when you need it.
- Pet discount plans.
- Retirement plan with company match (401K).
- Remote work arrangement
Company Overview
Company H1B Sponsorship