Note: The job is a remote job and is open to candidates in USA. OGC Global is a boutique customer experience and market research consultancy that helps organizations understand customers, improve experiences, and make better business decisions. The Senior Analyst will support a life insurance client by leading projects, managing client relationships, coordinating analyst teams, and translating research data into actionable recommendations.
Responsibilities
- Lead assigned client projects and workstreams from planning through delivery
- Maintain project plans, timelines, milestones, and deliverables
- Monitor project progress and proactively identify and resolve risks or challenges
- Manage multiple workstreams and priorities simultaneously
- Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives
- Lead client meetings, project discussions, and status updates
- Clearly communicate project progress, findings, recommendations, and next steps
- Proactively identify opportunities to add value and improve the client experience
- Analyze quantitative and qualitative research data to identify meaningful trends and insights
- Developing analysis and translating findings into actionable recommendations
- Develop and review client-facing presentations, reports, and other deliverables
- Support customer experience, market research, and customer journey initiatives
- Develop knowledge of the life insurance industry, including customer needs, products, and market trends
Skills
- 4–7+ years of experience in market research, customer experience, consulting, analytics, or a related field
- Experience working with financial services and/or insurance clients
- Experience managing projects, workstreams, timelines, and multiple stakeholders
- Experience coordinating or managing junior team members
- Strong analytical and problem-solving skills
- Excellent client communication and presentation skills
- Strong attention to detail and ability to manage multiple priorities
- Ability to take ownership and work independently while effectively leading a supporting team
- Strong proficiency in PowerPoint and Excel
- Comfortable working in a fast-paced, client-focused consulting environment
- Life insurance experience strongly preferred
- Experience with research and analytics platforms is a plus
Company Overview