Note: The job is a remote job and is open to candidates in USA. SONIFI Solutions, Inc. is a guest technology provider for the hospitality industry. The Infrastructure Engineer designs low-voltage hybrid infrastructure for RF, fiber, and Ethernet solutions, provides technical consultation to sales and customers, conducts site surveys, and supports implementation teams. The role also develops network documentation, resolves complex technical issues, and helps coordinate successful technology deployments.
Responsibilities
- Design low-voltage hybrid infrastructure for RF, fiber, and Ethernet solutions, including developing network topology documentation that clearly communicates proposed designs, system connectivity, and infrastructure requirements
- Support SONIFI Sales and Implementation activities from a technical perspective by conducting site surveys and survey assessments at customer locations, evaluating site-specific environments, and helping determine the optimal delivery and support approach for SONIFI solutions
- Address customer technical questions and participate in the development of Scope of Work documents and requirements. Provide guidance and recommendations regarding technology selection, networking requirements, cabling infrastructure, and compatibility between SONIFI products and property technology specifications
- Identify and present key technical value propositions to customers and, in partnership with Sales and Sales Engineering, translate technical capabilities into ancillary sales opportunities where appropriate. Educate current and prospective customers on how SONIFI solutions function and represent SONIFI through written communication, phone conversations, and public presentations
- Support Operations by bridging communication between Sales and Implementation teams around technical requirements for system implementations, coordinating the resolution of unique customer issues as needed, and providing technical skills and knowledge across Operations. Collaborate with Engineering, Training, Technical Writing, and other internal departments to support knowledge transfer, discuss technologies, document solutions, and strengthen SONIFI’s ability to successfully implement and support its technology
- Independently analyze complex and unique technical or business issues that could prevent projects or tasks from being completed within desired timelines. Apply technical experience and expertise to recommend and implement solutions, set priorities, define project-specific tasks, and develop strategies while communicating risks, issues, and recommendations to appropriate stakeholders
- Remain current on advanced and emerging technologies through professional groups, interaction with industry professionals, internal and external training, independent research, study, and other available resources. Serve as a champion of learning, process improvement, and project management while providing mentorship, work direction, training, and task management to associated team members without direct supervisory responsibility
Skills
- Bachelor's degree in Business or a related field and two years of related experience; an associate's degree in Business or a related field plus four years of related experience; or six years of related experience
- In addition, a minimum of four years of related enterprise technology implementation project management experience is required
- Knowledge and practical understanding of low-voltage network infrastructure, including RF, fiber, Ethernet, IP technologies, and networking principles, with the ability to understand complex technical system interactions and develop topology documentation for infrastructure designs
- Familiarity with systems commonly found in hotel environments, including Property Management Systems, Guest WiFi, Guest Room Entertainment, and other property technologies
- Strong critical-thinking and problem-solving skills, attention to detail, and adherence to timelines, with the ability to independently analyze complex technical and business needs, identify issues, recommend solutions, and manage priorities effectively
- Excellent written and verbal communication and customer relationship skills. You should be a natural relationship builder who demonstrates integrity, reliability, and maturity and can work effectively with SONIFI employees, customers, and third-party personnel at all levels
- Strong organizational and time-management skills with the ability to work independently and collaboratively within teams
- Experience using project management techniques and software applications is required
- Experience with Microsoft Word, Excel, Outlook, and PowerPoint is required
- This position requires extensive travel of up to 50% for customer site surveys, customer meetings, and sales collaboration. Travel may include car, truck, van, and air transportation
- This is a home-based position that also requires work at customer and hotel locations
- The position involves light physical activity associated with an office environment, medium activity associated with travel and driving, and infrequent lifting of up to 50 pounds
- Hospitality technology experience is preferred
- Experience with Gigabit Home Networking (G.hn) over coax is preferred
- Prior experience managing simultaneous projects is preferred
- A general understanding of interactive media systems and/or IP systems is also preferred
- Experience with Salesforce and NetSuite is preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Paid time off (PTO)
- Flexible work arrangements
- Professional development opportunities
- Pet insurance
- On-demand pay
Company Overview
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