Note: The job is a remote job and is open to candidates in USA. Podium is a company focused on bringing AI Employees to local businesses, enhancing customer interactions and driving revenue. They are seeking a Senior AI Engineer to build and scale their AI Agent platform, which handles millions of conversations and enhances customer service across multiple channels.
Responsibilities
• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes
Skills
• 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows
• Proven success designing and maintaining distributed or high-throughput systems
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems
• Excellent communication skills and the ability to work effectively across teams
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving
• Ability to thrive in a fast-paced environment with shifting priorities
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns
• Hands-on experience with fine-tuning and data curation for improving model performance
Benefits
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
Company Overview
• Podium designs and develops an AI-powered lead generation and management platform that helps to interact and convert more leads. It was founded in 2014, and is headquartered in Lehi, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.podium.com.
Company H1B Sponsorship
• Podium has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 3 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.