Note: The job is a remote job and is open to candidates in USA. Priority Commerce is a financial technology company providing payables, acquiring, banking, and treasury solutions to businesses. The Senior Account Manager will onboard and support mid-market and enterprise customers, strengthen client relationships, identify growth opportunities, analyze account performance, and collaborate across teams to drive customer value and successful deployments.
Responsibilities
- Serve as a strategic and trusted onboarding rep and advisor, driving results for a portfolio of mid-market to enterprise clients
- Understand clients' executive priorities and identify opportunities where Priority's products and services can deliver incremental value
- Collaborate with Sales, Product, Engineering, Compliance, and Marketing to ensure successful deployments lead to sustained customer value
- Analyze, monitor, and interpret account performance
- Improve internal business processes to enhance the customer experience
- Conduct regular business reviews with both clients and internal stakeholders
- Share external feedback with Product, Marketing, and Engineering teams to inform product development
- Stay current with industry trends and develop a deep understanding of Payables customers and competitors
- Provide content and thought leadership to support sales and close deals
- Maintain timely and accurate records in Salesforce (within 1-2 business days) for all customer communications (emails, calls, texts)
- Represent Priority at industry events
Skills
- 10 years of experience in Customer Success, Relationship Management, Operations, Consulting, or a related field, with a focus on mid-market and enterprise clients
- Deep understanding of treasury and financial operations
- Strong business acumen to assess client needs and drive outcomes
- Excellent collaboration skills
- Executive presence and strong communication skills
- Proactive in improving existing tools and processes, and skilled at solving complex problems requiring executive-level thinking
- Proven success in fast-paced, dynamic, and rapidly changing environments
- Willingness and ability to travel
- Deep understanding of treasury and financial operations. Deep understanding of treasury and payables tools, including experience managing ERP and AP automation implementation
- Knowledge of global capital and foreign exchange markets
- Knowledge of global reporting and accounting standards
- Requires prolonged sitting, standing, bending, stooping and stretching
- Requires the ability to lift 10 pounds
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction)
- Experience with complex technologies; payments/Fintech experience highly preferred
- Knowledge of Salesforce
- Undergraduate Degree
Benefits
- Remote work arrangement
- Commission plan
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
- 3 weeks PTO to start, with unlimited PTO after year one
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
Company Overview