Note: The job is a remote job and is open to candidates in USA. Sedgwick is a claims management and insurance services company serving people and organizations facing unexpected events. The Senior Account Manager oversees technical and operational functions for assigned clients, including quality assurance, compliance, service delivery, staffing, training, budgeting, and profit and loss management. The role also establishes client business plans, maintains client relationships, and leads colleagues.
Responsibilities
- Oversees internal quality review process and reports monthly
- Assures compliance with client internal controls, audit requirements and service agreement requirements
- Establishes business plan with goals and objectives for assigned clients
- Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements
- Establishes and maintains client contacts
- Performs other duties as assigned
- Supports the organization's quality program(s)
- Travels as required
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
- Provides support, guidance, leadership and motivation to promote maximum performance
Skills
- Licenses as required
- Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Computer keyboarding, travel as required
- Hearing, vision and talking
- Bachelor's degree from an accredited college or university preferred
- Professional certifications appropriate to line of business preferred
Company Overview