Note: The job is a remote job and is open to candidates in USA. PilotPractice is a growth platform for medical practices that manages patient-acquisition services including websites, advertising, online booking, AI agents, and reporting. The Senior Account Manager will manage 40 to 60 medical practice accounts, drive onboarding and retention, lead client communications and renewals, and translate feedback into prioritized work for internal teams.
Responsibilities
- Own the relationship with 40 to 60 practices, from onboarding through renewal
- Run onboarding for new clients so they see results in their first 30 days
- Hold regular check-ins with practice owners and office managers, walk them through results, and set the next priorities
- Spot churn risk early and act on it. You'll be measured on retention across your book
- Translate client feedback into clear, prioritized requests for our ads, web, and product teams, then close the loop with the client when it ships
- Lead renewal and upsell conversations
- Keep every account's status current in our dashboard so nothing depends on memory
Skills
- 4 or more years in account management or client success at a marketing agency, SaaS company, or healthcare services business
- You've carried a book of 30 or more accounts and owned a retention number
- You're comfortable with doctors and office managers, on the phone and on camera, including when the news isn't good
- You read a Google Ads report or a booking funnel and know what to ask next. You don't need to run campaigns, but you need to understand what the specialists are telling you
- You write clearly and fast. Most client communication here is written
- You're organized under volume and don't let things slip
- Fully remote within the United States
- Core hours 9am to 5pm Mountain, with flexibility around that
- Healthcare marketing, med spa, dental, or aesthetics experience is a strong plus
Benefits
- Retention bonus tied to your book's net revenue retention.
- Fully remote within the United States.
- Flexibility around core hours of 9am to 5pm Mountain.
- A profitable, founder-led company where your feedback ships the same week.
- A modern operating stack: AI handles the repetitive parts of the job so you can focus on judgment, relationships, and results.
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