Note: The job is a remote job and is open to candidates in USA. Carnegie partners with colleges and universities to create lasting impact through higher education. The Senior Account Manager serves as a strategic client advisor and leads complex marketing projects, cross-functional teams, timelines, budgets, risk management, and team mentorship to support enrollment and brand growth.
Responsibilities
- Act as the main strategic contact and trusted advisor for assigned higher education clients
- Build deep knowledge of each client's goals, audiences, and market to guide our marketing solutions
- Lead strategy sessions, performance reviews, and regular status updates with client executives
- Partner with Account Directors to spot opportunities for account growth and secure renewals
- Run complex, multi-track projects from start to finish, managing scope, budget, time, and quality
- Direct cross-functional teams, ensuring clear priorities, smooth workflows, and transparent communication
- Review creative and strategic deliverables to make sure they are accurate, on-brand, and hit the client's goals
- Monitor project revenue, burn rates, and resource allocation to ensure accounts stay profitable
- Identify and fix budget, timeline, or relationship risks before they escalate
- Navigate ambiguity and guide teams through shifting priorities, process changes, or shifting scopes
- Keep internal leaders and clients in the loop with clear, proactive updates on project health and roadblocks
- Guide and mentor other project leads, sharing best practices and improving how we work
- Help interview, hire, and onboard new members of the project management team
- Provide input on training programs and skill development for the wider team
Skills
- Bachelor's degree and 6–9 years of experience in higher education, marketing, or an agency setting
- At least 3 years of experience coordinating cross-functional teams and managing complex client relationships
- Solid grasp of integrated marketing, including how brand and multi-channel campaigns drive client goals
- Advanced skills in Asana and Google Workspace (Docs, Sheets, Slides)
- Excellent written and verbal communication skills for building trust with diverse clients and internal teams
- High emotional intelligence, self-motivation, and the ability to thrive in a fast-paced, changing environment
- A willingness to learn and use AI tools to improve workflows and the client experience
- Strong time management skills and comfort switching between multiple tech platforms in a remote setting
- Ability to work at a computer for prolonged periods
- Strong project management skills; PMP, Agile, or equivalent certification is preferred
Benefits
- Remote work setting
Company Overview