Note: The job is a remote job and is open to candidates in USA. Swiftly is a transit data platform helping cities and transit agencies improve service reliability, passenger information, and operational efficiency. The Senior Account Manager owns renewals and the end-to-end upsell sales cycle for mid-sized to large strategic customers, developing account strategies, managing pipelines, presenting business proposals, and expanding customer relationships.
Responsibilities
- Develop an upsell/retention strategy for midsize to large complex customer transit agencies
- Own the upsell pipeline from marketing qualified lead to close
- Build your own strategy to drive pipeline development throughout your book of business (our customer base)
- Develop and maintain account plans for key accounts
- Work with marketing to develop customer-focused collateral and execute campaigns
- Achieve/exceed quota expectations
- Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
- Lead demonstrations/trainings of the full Swiftly platform
- Work with agency decision-makers to identify budget and procurement paths
- Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
- Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward
- Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
- Develop and maintain Success Plans for customer base
Skills
- 2-5 years of quota-carrying SaaS experience in the public sector
- A track record of meeting and exceeding quota and pipeline expectations
- A strong ability to listen to various stakeholders and synthesize relevant information
- Persistence and the ability to find creative ways to communicate value to customers
- Strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities
- Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times
- Excellent communication and a proven ability to work cross-functionally
- Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology
Benefits
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 16 paid holidays, including holidays in months without US national holidays
- 12 fully paid weeks of leave for child birth/adoption
Company Overview