Note: The job is a remote job and is open to candidates in USA. elk Marketing is a fast-growing digital agency serving notable brands with high-performance digital marketing strategies. They are seeking a highly organized and proactive Senior Account Manager to own client relationships, drive deliverables, and mentor internal teams.
Responsibilities
- Get up to speed on elk’s client accounts, services, processes, and tools
- Shadow client syncs and client onboarding projects to understand our approach
- Begin managing 1–2 client accounts and reviewing deliverables for QA and alignment
- Start supporting AEs and junior teammates through check-ins and process guidance
- Fully own 4–6 client accounts, including high-tier or multi-service accounts
- Lead client calls, manage cross-functional deliverables, and initiate next steps
- Begin identifying opportunities for upsells, cross-sells, or SOW expansions
- Join client-wide internal calls like All-hands and Team Syncs
- Own 6–10 client accounts with confidence, including strategic oversight and relationship building
- Act as a mentor and coach to 1–2 Account Executives
- Collaborate with the Operations team and fellow AEs to identify and implement process improvements that enhance internal workflows and the client experience
- Proactively identify revenue growth opportunities and support new business pitches
- Serve as the primary point of contact for your clients, managing communication across Slack, email, and Asana
- Collaborate with SEO and Paid Media Strategists to shape strategy, prepare for client conversations, and ensure seamless execution across service lines, acting as a strategic partner and connector between clients and internal teams
- Oversee strategy execution, budgets, and timelines across multiple service lines
- QA deliverables such as decks, landing pages, and creative assets for consistency and quality
- Identify upsell and cross-sell opportunities based on performance data, client goals, and gaps in strategy
- Provide guidance and feedback to Account Executives and support team growth through coaching and training
- Lead internal and client-facing syncs, kickoff calls, and team trainings with clarity and confidence
Skills
- Have 5+ years of experience in Account Management or a similar client-facing role across SEO, Paid Search, Paid Social, or other digital marketing channels in an agency setting
- Are comfortable owning relationships with senior client stakeholders and managing complex accounts
- Love mentoring and supporting others, and want to contribute to a growing team culture
- Are proactive, strategic, and not afraid to speak up when you see an opportunity for improvement
- Experience managing $500K+ in client revenue across multiple service lines
- Proven ability to upsell or expand accounts based on campaign performance
- Have designed and led internal trainings focused on sales enablement, upselling strategies, or client communication best practices
- Experience with tools like Asana, Google Slides, Slack, and HubSpot
- A background in or strong familiarity with eCommerce or B2B client needs
Benefits
- Full-time W2 commitment
- Remote work model
Company Overview