Note: The job is a remote job and is open to candidates in USA. Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world’s most innovative healthcare, medical device, and privacy-first brands for more than a decade. They are seeking a strategic visionary and results-driven Senior Account Manager to balance strategic leadership with hands-on management, ensuring exceptional client outcomes and driving performance in a first-party data world.
Responsibilities
- Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
- Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
- Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
- Demonstrate strong presence and confidence in ensuring client needs are met
- Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
- Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence
- Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being
- Serve as an extension of the client’s team, demonstrating passionate advocacy for their success
- Overseeing the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations
- Managing proactive client communications, including regular status updates and executive-level presentations
- QA-ing team deliverables and maintaining quality standards across all work products
- Supporting business development and marketing efforts by sharing strategic insights and best practices
- Facilitating effective internal and external meetings that drive project momentum and client satisfaction
Skills
- Minimum 5+ years' experience in account management, client services, or similar role specifically within a digital agency environment
- Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting)
- Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients
- Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations
- Outstanding ability to bridge gaps between internal teams (marketing, analytics, creative, strategy), ensuring cross-functional collaboration and breaking down silos
- Excellent verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships
- Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables
- Demonstrated success in holding teams accountable to deadlines, quality standards, and strategic objectives
- Adaptability and innovation in the face of rapidly changing industry landscapes
Benefits
- Remote-first culture
- Exciting, creative, and fast-paced atmosphere
- Semi-annual review processes
- Company-sponsored Medical, Dental and Vision coverage for the employee and their dependents
- Short Term Disability, Long Term Disability, Life Insurance and AD&D Benefits
- Access to the Company’s Employee Assistance Program
- Quarterly volunteering and donation match
- $50 monthly Wellness stipend
- $1000 annual Professional Development & Education credit
- Joy Fund of $50 per month that can be spent on anything that brings joy to a Wheelhouse employee or client
- Unlimited PTO
- Generous Company Holidays
- Monthly Mental Health Days for employees to rest and recharge
- 3 months of 100% paid parental leave with a two-week re-entry period
- Participation in the Wheelhouse 401k program, including 100% match up to 4% of salary
- Participation in a Student Loan Assistance program
Company Overview