Note: The job is a remote job and is open to candidates in USA. Consumer Edge provides consumer spending data and analytics to investment firms and global brands. The Senior Account Manager owns and grows CPG and Grocery client accounts through renewals, upsells, and cross-sells, while identifying expansion opportunities and partnering with internal teams to address client needs.
Responsibilities
- Full lifecycle management of a CPG, grocery, retail and restaurant account book, with direct accountability for net revenue retention across renewals, upsells, and cross-sells
- Building and executing against a defensible expansion plan for each account: mapping new buyers, identifying underused product lines, and proactively pitching them *before* the client asks
- Serving as the senior point of contact for key accounts, developing relationships with executives beyond your original buyer, so the relationship survives champion turnover
- Running contract negotiations and renewal conversations with a clear read on where there's room to expand scope, not just hold flat
- Staying sharp on our product roadmap and translating new capabilities into specific pitches for specific clients, rather than generic feature updates
- Keeping CRM and account records accurate so that leadership can trust the pipeline numbers
- Partnering with Product, Marketing, Ops, and Customer Success to solve client problems fast and use those wins as expansion leverage
- Feeding client and market intelligence back to AM leadership and Product so we're building what CPG, grocery, retail and restaurant clients *actually* need next
Skills
- 6+ years in account management or client-facing roles at a data, SaaS, or research company, ideally with CPG, Grocery, Retail or Restaurant clients
- A track record of growing accounts, not just retaining them
- If you've carried an expansion or upsell number, we want to hear the specifics
- Comfort selling to and negotiating with senior stakeholders (VP and above) inside large organizations
- Working knowledge of Excel, PowerPoint, and Salesforce
- Strong analytical instincts
- Sharp written and verbal communication
- You listen well enough to catch what a client didn't say
- A self-starter who doesn't need to be told to chase whitespace
- Bonus points for Commerce Media experience
Benefits
- Full remote flexibility
- 401(k) match
- Subsidized health benefits
- Commissions
- Real ownership over a strategic vertical
- Direct input into how we build our commerce and CPG product roadmap
Company Overview