Note: The job is a remote job and is open to candidates in USA. UT Southwestern Medical Center is hiring a Self-Pay Analyst to manage and resolve patient self-pay balances and related account follow-up. The role supports timely account resolution through collections, claim and insurance follow-up, patient communications, and coordination with internal teams and external vendors.
Responsibilities
- Resolve discrepancies on all guarantor account balance types, ensuring payments are applied in accordance with the appropriate contract, discounts, or applicable write-offs, and document all actions taken in system account notes to ensure prior activity is clearly recorded and understandable to others
- Working self-pay accounts within work queues based on specific criteria. Aging of accounts, account types, specific reasons deceased, bankruptcy, charity, payment plans or balance discrepancies
- Resolve complex deceased and/or bankruptcy account issues to include resolving credits for insurance and/or patients. Send accounts based on balance criteria to the Office of General Counsel
- Work closely with the collection agencies for recalls, verifying balances, providing statements, working bad debt credit balances, to include closed and returned accounts
- Assist with certain tasks that may be Third Party Liability related
- Respond to written correspondence to all patient inquiries promptly
- Assist as a backup to the Customer Service Team by answering patient calls
- Work with the Insurance Follow-up team and/or patients' insurance regarding benefits, denials, or any claim issues
- Identify ways to improve work processes and provide recommendations for new or revised procedures, to enhance the collection and customer service process, implement and monitor results as appropriate in support of the overall goals of the department
- Work closely with Management to help identify and report trends pertaining to the Self-Pay work queues. Make recommendations regarding workflows and procedures
- Performs other duties as assigned
Skills
- High School or GED Equivalent
- 3 years directly related medical billing and
- 1 year of customer service experience in evaluating customer billing inquiries
- Some college
Benefits
- For eligible employees: PPO medical plan, available day one at no cost for full-time employee-only coverage
- For eligible employees: 100% coverage for preventive healthcare—no copay
- For eligible employees: Paid Time Off, available day one
- For eligible employees: Retirement Programs through the Teacher Retirement System of Texas (TRS)
- For eligible employees: Paid Parental Leave Benefit
- For eligible employees: Wellness programs
- For eligible employees: Tuition Reimbursement
- For eligible employees: Public Service Loan Forgiveness (PSLF) Qualified Employer
- Work from home; must live in the state of Texas
- Merit increases
Company Overview
Company H1B Sponsorship