Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is dedicated to simplifying the logistics of complex workforce health programs. The SCA Customer Service Representative will be responsible for scheduling medical and dental services, responding to inquiries, and assisting callers with health assessment processing.
Responsibilities
- Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines
- Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling / fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
- Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
- Identify potential behavioral health situations and follow contract specific protocol to assist callers
- Maintain constant awareness of service level and queue status in order to meet contractual requirements
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of call center experience
- 1+ years of customer service experience
- Ability to attend 100% of training for 8 weeks between the hours of 8:00 am - 4:30 pm CST, Monday - Friday
- Ability to work any of our assigned, full time (40 hours / week), 8-hour shift schedules during our normal hours of operations of 6:00 am - 12:00 am CST from Monday - Friday and a rotating shift between the hours of 7:00 am - 5:00 pm CST every other Saturday, including the flexibility to work occasional overtime and weekends given the business need
- Experience with Microsoft Office programs such as Microsoft Word (creating and editing word documents), Microsoft Excel (general spreadsheet navigation, data entry and sorting), and Microsoft Outlook (email and calendar)
- Experience with working in the Healthcare Industry
- Experience in working with Medicaid OR Medicare
- Military experience
Benefits
- $1,500 Sign-On Bonus for External Candidates
- This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S.
- We offer 8 weeks of paid training.
- Training will be conducted virtually from your home.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements).
Company Overview