Note: The job is a remote job and is open to candidates in USA. Crew helps clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. The SAP Master Data Support Analyst will manage SAP master data, process incoming requests and tickets, maintain documentation, track operational metrics, and identify opportunities for continuous improvement.
Responsibilities
- SAP Master Data Management
- Create and update Raw Material (ROH) records within SAP
- Support material setup activities related to rebranding initiatives
- Review material requests for completeness and accuracy
- Ensure data is entered and maintained in accordance with established business rules and governance standards
- Assist with mass updates, data cleanup, and data validation activities
- Request and Ticket Management
- Receive, prioritize, and process incoming master data requests
- Track requests through completion and provide timely updates to stakeholders
- Follow up with requestors to obtain missing information and resolve issues
- Partner with cross-functional teams to drive tickets to closure
- Escalate issues when necessary to prevent delays to business operations
- Process Documentation and Continuous Improvement
- Maintain and improve existing documentation as processes evolve
- Identify opportunities to streamline master data workflows and improve efficiency
- Support knowledge transfer and training activities for internal stakeholders
- Metrics and Reporting
- Track operational metrics including request volume, backlog, turnaround time, and completion rates
- Develop reports and dashboards to monitor team performance and workload trends
- Identify recurring issues and recommend process improvements based on data analysis
Skills
- • Experience working with SAP, ERP systems, master data, data management, or similar business processes
- • Strong attention to detail and commitment to data accuracy
- • Excellent organizational and follow-up skills
- • Ability to manage multiple requests simultaneously
- • Strong written and verbal communication skills
- • Experience creating or maintaining process documentation
- • Take ownership of requests from intake through completion
- • Demonstrate strong customer service and stakeholder management skills
- • Comfortable working with limited documentation and helping define new processes
- • Maintain a high level of accuracy when entering and validating data
- • Proactively identify opportunities to improve processes and reduce rework
- • Effectively balance transactional work with documentation and continuous improvement efforts
- • Experience working with SAP S4 HANA Material Master data
- • Experience supporting product lifecycle management, or supply chain operations
- • Experience with ticket management systems
- • Advanced Microsoft Excel skills
- • Experience creating metrics reports or dashboards
- • Experience working in a regulated manufacturing environment
Benefits
- Comprehensive healthcare package (medical, dental, vision)
- Disability and group term life insurance
- Health and flexible spending accounts
- Utilization bonus
- 401(k) with match
- Flexible time off for salaried employees
- Parental leave for salaried employees
- Flexible work arrangements (all benefits are subject to eligibility requirements)
- Consultant training programs
- Investment in career development
Company Overview